Reset Password in MSO

This article will walk through how to reset the EFIN login for MSO.

The easiest is for the ERO to click the "Forgot Password" link on the login screen.

If that doesn't populate an email to the ERO.

BACKEND walkthough:

  1. Log into the vtserver with the Master Login.
  2. Select the Setup tab, then click on theĀ Logins link
  3. Find the EFIN or Login requesting Password to be reset & click on the Edit button.
  4. Verify the email is correct then click on the Reset Password link.

This should send an email for reset to the ERO as well a popup window will also display the temporary password.