Enabling the Remote Signature Function
The Auto-rotate Function
If the Auto-rotate is disabled, there will be no detection for signature prompt.
Android
 Look for an icon for Auto-rotate and turn it on.
iOs (Apple)
  Pertaining to an iOs, the Auto-lock rotate setting is located in the lower section of the screen. Swipe up from the bottom to view as shown in the image below. It shows the Auto-lock rotate that must be "selected."
Article ID: 340
Created: Tue, Aug 30, 2016
Last Updated: Tue, Nov 1, 2022
Online URL: //kb.erosupport.com/article-340.html