Tax Return Converter Stuck Connecting to Competitor Software

When converting tax returns from a competitor product using the Tax Return Converter, the converter appears to get stuck connecting to the competitor product. The converter window may indicate “Not Responding.”

Cause

During the “connecting to” stage of data conversion, the converter scans through the data in the competitor software and extracts data. Typically this only lasts a minute or two; however, when converting large numbers of returns, this may take a considerable amount of time.

Resolution

In most cases, the only action required is to be patient for the tax return converter to respond.

Article ID: 441
Created: Mon, Sep 19, 2016
Last Updated: Tue, Oct 26, 2021

Online URL: //kb.erosupport.com/article-441.html