Error Message: Software Error/Interrupt!! XIExec () in Printing a Tax Return to a PDF.

Symptoms

 When printing a tax return as a PDF, an error message appears.

’ Software Error /Interrupt!! XIExec ()
Error: (11) ERROR_FILE_NOT_FOUND ’

Cause

• In most cases, this error will occur when the program is configured to use an external PDF reader which does not have write access to the PDF printing path.
• This error can also occur when using non-Adobe PDF readers in place of Adobe Reader .

Resolution

  Resolution 1:  Set the PDF printing path.

1. Log into the program as a user with Administrator rights.
2. On the top menu, click Setup > Printer Setup . 
3. Click the Print Options Tab. Under PDF Printing Options , click Browse to select a PDF printing path.

   
   

4. Select a file location to write PDF files. NOTE: Some versions of Windows will not write to the root of the C:\ drive.

  Resolution 2:  Uninstall any PDF readers and install the latest version of Adobe Reader .

1. Exit the program, click the Windows Start Button , and then click Control Panel .
2. In the Control Panel Search box, type " Uninstall Program " and click Uninstall a program . Scroll through the list of installed programs, click any PDF reader, and then click Uninstall . If multiple PDF readers are installed, repeat to remove all PDF readers.
3. After all PDF readers have been uninstalled, install the latest version of Adobe Reader from   the following URL:   http://get.adobe.com/reader .
4. PDF copies of returns should now print normally.

Article ID: 443
Created: Mon, Sep 19, 2016
Last Updated: Thu, Oct 28, 2021

Online URL: https://kb.erosupport.com/article-443.html