Error Message: "Cannot open clientsignature.pdf from host" When Attempting to Capture a Signature Using The Topaz Signature Pad

Symptoms

When attempting to capture a signature using the Topaz Signature Pad, the following error message appears: 

’Cannot open clientsignature.pdf from host’

  

Cause

This issue can occur if the version of Adobe Reader installed on the computer is not up-to-date.

 

Resolution

1. Navigate to https://get.adobe.com/reader/ and install Adobe Reader. For further instructions see How to Download And Install Adobe Reader.

Article ID: 473
Created: Tue, Sep 20, 2016
Last Updated: Wed, Oct 27, 2021

Online URL: //kb.erosupport.com/article-473.html