Error message: Error 1324. The path XXXX contains an invalid character.

Symptoms

When installing the program, an error message similar to the following appears: 

’Error 1324. The path XXXX contains an invalid character.’

  

Cause

This issue can occur if there is no “C:” drive on your computer. Setup copies files to the “C:” drive during installation.

 

Resolution

A “C:” drive can be emulated by mapping a folder from the current local drive to drive letter “C:”. To map a folder to drive letter “C:", refer to the following steps: 

1. Create a new folder at any location on the current local drive.
2. Share this folder using the steps detailed in the following knowledge base article: How to Map a Network Drive on Microsoft Windows 8, Windows 7, Vista, XP and 2000 
3. Right click on This PC or My Computer, and select Map network drive.
4. In the Drive: drop down list, select “C:”.
5. In the Folder: field, enter the network path to the shared folder created in Step 2 above.
6. Check the Reconnect at logon box.
7. Click Finish to finish mapping the drive.

The program should now install to the mapped drive “C:” correctly.

Article ID: 474
Created: Tue, Sep 20, 2016
Last Updated: Wed, Oct 27, 2021

Online URL: //kb.erosupport.com/article-474.html