Error Message: "Return Locked on Current SSN by Service Bureau"

Symptoms:

When a return is transmitted, it is refused/rejected with the following error:
’Return Locked on Current SSN by Service Bureau.’

Cause:

This refusal is found in a multi-office environment when one of the following is true:

• The Main Site hasn't e-filed the return.
• A sub-site has transferred a return to the Main Site for a second time.

Resolution:

• Main Site needs to e-file the return:
  • The return must be rejected/acknowledged by the IRS for the lock to be removed. Once it is rejected/acknowledged, it will unlock automatically with no action needed by the Main Site. This applies to state as well.
• If the Sub-Site has transferred the return to the Main Site:
  • The Main Site must unlock the return before the sub-site can resubmit changes made. Please refer to KB  Article 317: How to Remove a Service Bureau Lock

Article ID: 478
Created: Tue, Sep 20, 2016
Last Updated: Thu, Sep 22, 2022

Online URL: //kb.erosupport.com/article-478.html