Error Message: Login Refused, Bad PASSWORD While Transmitting

Symptoms

When transmitting, the following error message appears:

’Login Refused, Bad PASSWORD’

  

Cause

This error message can occur due to the following reasons:

• The User ID entered in the program is incorrect.
• The Transmission Password entered in the program is incorrect.

 

Resolution

Enter the correct User ID and/or Transmission Password.

Preamble

The transmission password can be found in the CSR like below.

Resolution 1

Verify the User ID is configured correctly:

1. Log in to the program as a user with Administrator rights.
2. From the top menu, select Setup > Office Setup.
3. In the User ID field, enter the User ID to be used.
4. Click OK to save the change.

   

 

Resolution 2

Verify the communications password is configured correctly:

1. Log in to the program as a user with Administrator rights.
2. Open the Work In Progress Summary.
3. On the top toolbar, click Transmit. The Transmit to Central Site window will open. 
4. Click Setup. The Central Site Communications Settings screen will open.

   

    
5. In the Password field, enter the transmission password. NOTE: This password is case-sensitive.

   

    

6. Click OK to save the change.

 

If the correct User ID and password have been configured, communication will now be successful.

Article ID: 482
Created: Tue, Sep 20, 2016
Last Updated: Wed, Oct 27, 2021

Online URL: //kb.erosupport.com/article-482.html