Error Message: ’Tax Form Printing Unavailable’

Symptoms

In attempting to print a tax return, the following error message appears: 

’The laser printing package has not been installed in this version of the application. You will need to apply a printing update in order to activate this function.’ 

 

Cause

This behavior occurs if the laser printing package has not been installed. If this error message is received before the start of electronic filing, it is due to the laser printing package not being made available for customers to download and install. The laser printing package is made available once the program receives forms approval from the IRS. Forms approval is usually not available until January.

Resolution

  1. Verify the product is released
  2. Transmit to the Central Site
  3. Click Software Updates on the "Work In Progress" screen
  4. Click Apply All
  5. Click Restart
  6. If the resolution did not work see Related Articles below

Related Articles

KB 734 How to Push Updates or Manage Software Packages


Article ID: 517
Created: Thu, Sep 22, 2016
Last Updated: Fri, Oct 29, 2021

Online URL: //kb.erosupport.com/article-517.html