Error Message: This file cannot be opened because it has no pages in Printing a PDF Return Copy

Symptoms

While printing a PDF tax return copy, the following error message appears:

’This file cannot be opened because it has no pages.’

Cause

This error can be caused by:

• Printing bank documents on a tax return with no bank product.
• Forms not being correctly configured to be printed.
• Selecting to use an external PDF reader when Adobe Reader is not installed.
  
• Not having selected a location to save generated PDF files.
  

Resolution 1

Enable printing in Printer Setup:

1. Log into the program as a user with Administrator rights.
2. On the top menu, select Setup > Printer Setup.
3. Click the Return Printing tab.

   

4. Select Send to Printer for at least one column.

   

Resolution 2

Use the built-in PDF Reader:

1. Log into the program as a user with Administrator rights.
2. On the top menu, select Setup > Printer Setup.
3. Click the Print Options tab.

   

4. Uncheck Use External PDF Reader.

   

Resolution 3

Enter a valid PDF printing path:

1. Log into the program as a user with Administrator rights.
2. On the top menu, select Setup > Printer Setup.
3. Click the Print Options tab.

   

4. In PDF Printing Options, click Browse.
   

   

5. Select a folder in which to save PDF files. Click OK twice to save the selected PDF path.

   

NOTE: Some versions of Microsoft Windows will not write to the root of the system drive (C:).

Article ID: 532
Created: Thu, Sep 22, 2016
Last Updated: Tue, Nov 2, 2021

Online URL: //kb.erosupport.com/article-532.html