How to Check & Reset a TPG Check Authorization

Check Authorization

https://taxpayer.sbtpg.com/login
The following will need to be obtained to get access details about the Tax Payers bank product.

1. Tax Payer SSN
2. Refund Amount
3. Filing Status
   

   

Reissue a TPG Check 

If a check from TPG has been verified but not cashed, the check needs to have the authorization reset.

1.   Have the ERO contact TPG
   • ERO Phone: 800-779-7228
   • Website: https://www.sbtpg.com/tax-pro-home
2. Have the following available for email
   • Copy of Front and Back of check with "VOID" written across the face of the check
   • Unexpired government-issued picture ID (Driver's License, State ID Card, Passport, U.S. Military I.D.)
   • Social Security Card
3. E-mail the completed form and documents to TPG : support@sbtpg.com
   
   • Let ERO know processing time may be 24-72 hours.

Article ID: 577
Created: Tue, Feb 14, 2017
Last Updated: Wed, Jul 20, 2022

Online URL: //kb.erosupport.com/article-577.html