How to delete an Over the Counter (OTC) payment

There is NO way to remove/delete an entry in the payments location. The suggested workaround is described below.

 

 

Create a reverse payment entry

1. Open the return that requires the reversal payment
2. Select the Payments icon
3. Input basic data in the following boxes 
4. In the Amount box make sure there is a "-" in front of the dollar amount
5. Save button will finalize the entry 

 

Confirm entry of reversal 

1. Select form Invoice - Billing & Pmts
2. Navigate to Description of Payment/Credit 

   

Article ID: 597
Created: Wed, May 26, 2021
Last Updated: Wed, Mar 1, 2023

Online URL: //kb.erosupport.com/article-597.html