How to Setup and Manage the Hosted Login

The Hosted UserID will be setup on one of two servers. Each server has a dedicated website to manage the hosted login (email) added by Support. See KB 628 for server details. The website includes the ability to change password, use the forgot password feature and manage security questions. Important Note: Security questions should be registered upon account setup to enable the Forgot Password feature on the website.

1. Locate the registration email for the Hosted login.
   Tip: Search Inbox or Spam folder for 'mytaxoffice' 
2. Follow instructions provided in the email to create the account. 
   
3. From the Change Password screen, fill in the fields as shown below.  
4. Click to select, 'I'm not a Robot' for security measures.
5. Click Submit.
   

   

Register Questions/Answers

1. Select the Forgot Password tab
2. Click on the 'registered your answers' hyperlink
   
3. Enter Email, Current Password and select a question for each entry and provide the corresponding answer as shown below.
4. Click to select, 'I'm not a Robot' for security measures.
5. Click Submit. 
   

Forgot Password

1. From the Forgot Password, tab enter Email
2. Click to select, 'I'm not a Robot' for security measures.
3. Click Submit. 
4. The questions that were registered will pre-populate.
   

   

5. Input the answers to each question to create a new Password in the fields outlined below. (The answers are case sensitive.)
   

Article ID: 631
Created: Sat, Nov 11, 2017
Last Updated: Tue, Nov 8, 2022

Online URL: //kb.erosupport.com/article-631.html