Wallet Error: Invalid Signature with ACH Authorization

Symptoms

Error occurs when attempting to sign the ACH Authorization window

’Signature is invalid.’

Possible Cause

Email link opened in Edge Browser

Resolution

• Suggest to use another browser i.e. Firefox, Chrome, Safari...
• Suggest to use mobile device to open email & capture signature.

Article ID: 840
Created: Thu, Nov 4, 2021
Last Updated: Thu, Nov 4, 2021

Online URL: //kb.erosupport.com/article-840.html