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<title>Home - All Categories - Desktop Program  - Configuration  - Login Accounts  </title>
<link>//kb.erosupport.com/category-10.html</link>
<description>This RSS Feed contains Articles of Category in the knowledge base. You can click on the title to view its content.</description>
<item>
										<guid>//kb.erosupport.com/article-74.html</guid>
										<title>How to Add/Change a User`s Password</title>
										<link>//kb.erosupport.com/article-74.html</link>
                                        <description><![CDATA[How to Add/Change a User&rsquo;s Password
The procedures following are steps to add or change a user&#039;s password
Method 1

At first, on theÃÂ SetupÃÂ menu
ClickÃÂ Login Accounts
Select the user
ClickÃÂ Edit.
In theÃÂ PasswordÃÂ box, enterÃ...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-841.html</guid>
										<title>Multi-Factor Authentication (MFA) TaxYear 2021</title>
										<link>//kb.erosupport.com/article-841.html</link>
                                        <description><![CDATA[MFA (Multi-Factor Authentication) was introduced in the 2022 - 1040 Program (xlink22) Tax Year 2021
What is Multifactor Authentication

Microsoft link for explanationÃÂ https://support.microsoft.com/en-us/topic/what-is-multifactor-authentication-e5e...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-684.html</guid>
										<title>Interview mode within Desktop program</title>
										<link>//kb.erosupport.com/article-684.html</link>
                                        <description><![CDATA[Interview mode is a method to complete a return using situational questions to complete the return.

Interview mode can be used with every return (see below for configuration) or activated on a per return basis.
There are "help me decide" buttons to ...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-348.html</guid>
										<title>How to Set Up Default Printing of The Spanish Client Letter</title>
										<link>//kb.erosupport.com/article-348.html</link>
                                        <description><![CDATA[Steps to Set Up Default Printing of the Spanish Client Letter
1. On the Setup menu, click Login Accounts.

2. DoubleÃÂ click the applicable user. If a user does not appear in the list, click Add.
3. In the Client Letter list, click Spanish,ÃÂ and t...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-279.html</guid>
										<title>Error Message: &quot;Your login doesn`t have access to Business Software.&quot;</title>
										<link>//kb.erosupport.com/article-279.html</link>
                                        <description><![CDATA[Symptoms
Clicking the "Business Returns" tab at the top of the software causes an informational message to appear.'Your login doesn't have Access to Business Software'

&nbsp;
Cause
This message indicates that the Access level for this login has a re...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-71.html</guid>
										<title>How to Alter Default Permissions For Access Levels in The Program</title>
										<link>//kb.erosupport.com/article-71.html</link>
                                        <description><![CDATA[Default Permissions Settings
ÃÂ The following steps below provide the procedure to make alterations to default permissions in the program for varying access levels.

At theÃÂ SetupÃÂ menu, first selectÃÂ Login Accounts.
Within theÃÂ Login Accoun...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-421.html</guid>
										<title>Error Message: &quot;Your access authorization level of ADMINISTRATOR is inadequate for the requested function Send Text Message.&quot;</title>
										<link>//kb.erosupport.com/article-421.html</link>
                                        <description><![CDATA[Symptoms
Clicking "Send Text" causes a message box to appear.&#039;Your access authorization level of ADMINISTRATOR is inadequate for the requested function Send Text Message&#039;
ÃÂ 

ÃÂ 
Cause
The Administrator account does not have the access l...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-402.html</guid>
										<title>Business Module Access Not Permitted</title>
										<link>//kb.erosupport.com/article-402.html</link>
                                        <description><![CDATA[ Symptoms 
&rsquo;Your login doesn&#039;t have Access to Business Software&rsquo;

Cause 
Even though the Business module has already been added to a customer&#039;s order on the Central Site Portal, the customer may not be able to access the Busines...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-525.html</guid>
										<title>Error Message for Sending Texts: &quot;Your access authorization level of ADMINISTRATOR is inadequate....&quot;</title>
										<link>//kb.erosupport.com/article-525.html</link>
                                        <description><![CDATA[ÃÂ Access Authorization Level
WhenÃÂ the user tries toÃÂ send a text message, the following error message appears:ÃÂ ÃÂ 
&lsquo;Your access authorization level ofÃÂ ADMINISTRATORÃÂ is inadequate for theÃÂ requested function Send Text MessageÃ...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-65.html</guid>
										<title>The program uses the current Windows user name as the programs login name.</title>
										<link>//kb.erosupport.com/article-65.html</link>
                                        <description><![CDATA[This issue can occur if any of the following are true:
The &ldquo;Use Windows Login&rdquo; check box is selected on the "Login Accounts" screen.
The &ldquo;Use Windows Login&rdquo; check box was selected in a prior-year and the system settings were c...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-549.html</guid>
										<title>2017 to Current Software Requires an 8-Character Strong Password</title>
										<link>//kb.erosupport.com/article-549.html</link>
                                        <description><![CDATA[IRS mandates, the software requires an 8-character strong password. (Tax Year 2016 - Current)
ÃÂ 
A strong password consists of:
ÃÂ  ÃÂ a.ÃÂ at least one uppercase letter
ÃÂ  ÃÂ b.ÃÂ at least one lowercase letter
ÃÂ  ÃÂ c. at least oneÃÂ nu...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-60.html</guid>
										<title>User Login Window Disappears</title>
										<link>//kb.erosupport.com/article-60.html</link>
                                        <description><![CDATA[User Login Window DisappearsSYMPTOMS
When trying to log into the program, the user login window (below) disappears after entering a user and a password.
Each time this happens a separate instance of xlink32.exe appears in the&nbsp;Processes&nbsp;Tab ...]]></description>

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