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<title>Home - All Categories - Desktop Program  - Configuration  - Databases  </title>
<link>//kb.erosupport.com/category-15.html</link>
<description>This RSS Feed contains Articles of Category in the knowledge base. You can click on the title to view its content.</description>
<item>
										<guid>//kb.erosupport.com/article-54.html</guid>
										<title>What is a Third Party Designee &amp; Locations</title>
										<link>//kb.erosupport.com/article-54.html</link>
                                        <description><![CDATA[Third Party Designee...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-685.html</guid>
										<title>How to Restore Backup Returns through the Desktop program</title>
										<link>//kb.erosupport.com/article-685.html</link>
                                        <description><![CDATA[How to Restore Backup Returns In the Program

From the Work In Progress
Select Utility


Then select Restore Backup Returns from the drop down window.
Verify the backup path is correct &amp; change if needed by hitting theÃÂ ÃÂ button.
Select All i...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-454.html</guid>
										<title>Duplicated Preparer IDs on The Paid Preparer`s Screen</title>
										<link>//kb.erosupport.com/article-454.html</link>
                                        <description><![CDATA[ Symptoms 
On the Paid Preparers screen, most entries are duplicated. 
 ÃÂ ÃÂ  
 Cause 
This behavior can occur if the Paid Preparer database is damaged.ÃÂ 
 Resolution 

Log into the program as a user with administrator rights.
From the top menu,...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-76.html</guid>
										<title>How to Delete an ERO or Paid Preparer Signature Captured With The Topaz Electronic Signature Pad</title>
										<link>//kb.erosupport.com/article-76.html</link>
                                        <description><![CDATA[Procedures for Deleting an ERO or a Paid Preparer Signature
ÃÂ Follow these steps to delete an ERO signature

On the Database menu, click EF Originators.
Double click the applicable ERO.
Then clickÃÂ Delete Signature.
Next, clickÃÂ Save.
Re-open t...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-89.html</guid>
										<title>How to Move EFIN (i.e., bank approval) Information From One Copy of The Program to Another</title>
										<link>//kb.erosupport.com/article-89.html</link>
                                        <description><![CDATA[
Moving EFIN ÃÂ Information
ÃÂ 
Step 1: Back up files on up-to-date the program

1. In the program, go to Utility&gt;Updates and click the Create Disk(ette) Tab.
2. Select the EFIN check box (and any other updates to transfer), click Browse to sele...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-295.html</guid>
										<title>How to Import a Document Into a Return</title>
										<link>//kb.erosupport.com/article-295.html</link>
                                        <description><![CDATA[Importing a document
The following steps provide how to import a document into a return:

Open the return to import a document into, then go to the Document Archive.
Once the Archived Documents Listing window opens, choose Import button.
Browse to th...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-75.html</guid>
										<title>How to Delete an EIN From The EIN Database</title>
										<link>//kb.erosupport.com/article-75.html</link>
                                        <description><![CDATA[How to delete an EIN&nbsp;
In the event one would choose to delete an EIN from the EIN database, the following steps of the procedure are provided.
&nbsp;
Steps for deleting an EIN
1. Log into the program as a user with administrator rights.
2. From ...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-208.html</guid>
										<title>How to Manually Add a ZIP Code to The ZIP Code Database</title>
										<link>//kb.erosupport.com/article-208.html</link>
                                        <description><![CDATA[

Adding custom ZIP Codes to the ZIP Code database

The following provided steps are shown to manually add a ZIP Code to the ZIP Code Database:
1. Log into the program as a user with administrator rights.
2. From the top menu, selectÃÂ Database-&gt;...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-403.html</guid>
										<title>ERROR MESSAGE:  &quot;SSN already exists&quot; &amp; then &quot;No Records Found&quot;</title>
										<link>//kb.erosupport.com/article-403.html</link>
                                        <description><![CDATA[Symptoms 
 The error message "The Social Security Number requested already exists."ÃÂ then Ã¢â¬ÅNo Records Found!!Ã¢â¬Â appears when a user attempts to Select/Search for that return.
&rsquo;The Social Security Number requested already exists.&#0...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-109.html</guid>
										<title>How to Update The EIN Database</title>
										<link>//kb.erosupport.com/article-109.html</link>
                                        <description><![CDATA[Updating the EIN database&nbsp;
&nbsp;
The EIN database can be updated by the following steps provided:
1. Open the "Work In Progress Summary"(WIP).
2. From the top menu, select&nbsp;Database-&gt;Employers/Payers.
3. Select the EIN.
4. Click&nbsp;Edi...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-137.html</guid>
										<title>How to Create a Default Auto Populating Preparer PIN</title>
										<link>//kb.erosupport.com/article-137.html</link>
                                        <description><![CDATA[Setting the Paid Preparer PIN for Form 8879 or Third Party Pin Designee
In order to create and set a Preparer PIN that auto populates, proceed with the following steps:

From the "Work In Progress" screen (WIP), select Database.
From Database, select...]]></description>

									</item>

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