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<title>Home - All Categories - Desktop Program  - Communications  </title>
<link>//kb.erosupport.com/category-16.html</link>
<description>This RSS Feed contains Articles of Category in the knowledge base. You can click on the title to view its content.</description>
<item>
										<guid>//kb.erosupport.com/article-437.html</guid>
										<title>Error Message: &quot;Login Refused, NO USER ID&quot;</title>
										<link>//kb.erosupport.com/article-437.html</link>
                                        <description><![CDATA[ Symptoms 
  An error message appears when transmitting.
&rsquo;Login Refused, NO USER ID&rsquo;ÃÂ 
 Cause 
 This message appears if either of the following are true: 

 The User ID entered in the program is invalid. 
 The account associated with th...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-291.html</guid>
										<title>How to Email an Encrypted PDF Copy of a Tax Return</title>
										<link>//kb.erosupport.com/article-291.html</link>
                                        <description><![CDATA[To email a PDF copy of a tax return to Tax Payer
Note:ÃÂ For email button to be active, please enter an e-mail address in the Client DataÃÂ form.
Once a return has verify clean , click on the Print option in the menu bar and choose "Final tax retur...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-379.html</guid>
										<title>How to Change The Network Type From Public to Private in Windows 8/8.1</title>
										<link>//kb.erosupport.com/article-379.html</link>
                                        <description><![CDATA[This process may be useful in situations where the network host is running Windows 8/8.1 and the workstations are unable to view the host on the network. A possible cause of this is the network type on the host machine being set to Ã¢â¬ÅPublic.Ã¢â...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-242.html</guid>
										<title>How to Remove a Tax Return From The Transmission Queue</title>
										<link>//kb.erosupport.com/article-242.html</link>
                                        <description><![CDATA[To Remove a Tax Return From The Transmission Queue
Alternate resolution I

Navigate to the return needed to be removed from queue
Select the Queue button
Uncheck the Queue boxes on the LEFT side of Queue Return for Transmission window
Click on the Qu...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-430.html</guid>
										<title>Error Message: Software Error/Interrupt!  Abt (Bind or Listen failed on TCP H)</title>
										<link>//kb.erosupport.com/article-430.html</link>
                                        <description><![CDATA[

Symptoms
When opening a file in theÃÂ Document Archive,ÃÂ the following error message appears: &rsquo;Software Error /Interrupt!! - Abt (Bind or Listen failed on TCP H)&rsquo;
or
&rsquo;Software Error /Interrupt!! - Error: (043) file does&#039;t ...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-296.html</guid>
										<title>How to Suspend a Return From The IRS After Transmittal</title>
										<link>//kb.erosupport.com/article-296.html</link>
                                        <description><![CDATA[Suspending a return
If reading this, it is possibly too late to stop the return.
The step below will only be successful if the return has not yet transmitted to the IRS.

Contact Central Site ASAPÃÂ to stop transmission to IRS!

Suggest to ERO the f...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-819.html</guid>
										<title>&quot;Error - ICLRMetaHost::GetRuntime failed&quot;</title>
										<link>//kb.erosupport.com/article-819.html</link>
                                        <description><![CDATA[ Symptoms 
 When attempting to send email or using TextLink, the following message appears:  &rsquo;Error - ICLRMetaHost::GetRuntime failed&rsquo; 

Cause 
 This occurs when the computer does not have the required .NET Framework.
Resolution 

Close t...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-286.html</guid>
										<title>How to  E-File State Only</title>
										<link>//kb.erosupport.com/article-286.html</link>
                                        <description><![CDATA[E-Filing a State Form
&nbsp;
Refer to the following steps provided to e-File only a State form:
1. Open the return on which to send only the State portion via e-File.
2. Queue the return.

&nbsp;
3. This will open the "Queue Return for Transmission" ...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-528.html</guid>
										<title>Tax Return Transmittal Refusal Message: Return accepted for diagnosis</title>
										<link>//kb.erosupport.com/article-528.html</link>
                                        <description><![CDATA[ Symptoms 
 When transmitting a tax return, the return is refused with the following message:    &rsquo;Return accepted for diagnosis&rsquo; 
 ÃÂ  
 Cause 
 Tax return was transmitted with the "Submit for Diagnostics" checkbox checked on the Queue R...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-21.html</guid>
										<title>E-Filing Prior Year Tax Returns</title>
										<link>//kb.erosupport.com/article-21.html</link>
                                        <description><![CDATA[With modernized e-file,ÃÂ the current and the twoÃÂ prior year tax returns can be submitted electronically.ÃÂ ]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-352.html</guid>
										<title>How to View/Print a List of Clients Queued For Transmission to The Central Site</title>
										<link>//kb.erosupport.com/article-352.html</link>
                                        <description><![CDATA[ÃÂ Viewing a list of tax returns currently queued for transmission to the Central Site
1. Open the software and go to the "Work In Progress Summary."
2. Click Transmit to Central Site.
3. Click Filter. The tax returns in queue are displayed.

4. To ...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-31.html</guid>
										<title>Information on The IRS e-File Refund Cycle Chart</title>
										<link>//kb.erosupport.com/article-31.html</link>
                                        <description><![CDATA[&nbsp;
The IRS has discontinued the e-file Refund Cycle Chart.
Starting with tax year 2012, most refunds are expected to be issued in less than 21 days.
Even though the IRS issues most refunds in less than 21 days, it is&nbsp;possible a tax return ma...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-515.html</guid>
										<title>Transfer Return Check Box is Only Option Available; Transmit Check Box Disabled</title>
										<link>//kb.erosupport.com/article-515.html</link>
                                        <description><![CDATA[Issue
When selecting a return for transmission, the only option available is to transfer a return.ÃÂ 
Cause
The program is configured as a Transfer computer.
ÃÂ 
BEFORE proceeding with resolution PLEASE verify that there isn&#039;t a transmitting c...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-112.html</guid>
										<title>How to Submit a Return to Central Site For Diagnostics</title>
										<link>//kb.erosupport.com/article-112.html</link>
                                        <description><![CDATA[Sending a return to Central Site for diagnostics means you are sending it up without sending it to the IRS. This is usually done at the request of a software support agent when we may need to troubleshoot issues related to a specific return.ÃÂ ...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-316.html</guid>
										<title>How to E-File The State Return Prior to The Federal Return</title>
										<link>//kb.erosupport.com/article-316.html</link>
                                        <description><![CDATA[Filing the State Return prior to the Federal ReturnÃÂ 
The following steps provide how to file the State Return before filing the Federal Return:

Open the tax return to select for state electronic filing.ÃÂ 
Complete the Federal Tax Return includi...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-342.html</guid>
										<title>How to Electronically File a State Return Subsequent to a Federal Return</title>
										<link>//kb.erosupport.com/article-342.html</link>
                                        <description><![CDATA[Only transmitting a State ReturnA State Return is transmittable subsequently to a Federal Return that had been formerly received.Follow the list of steps provided below which enables one to proceed with transmitting a State Return

Add the state elec...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-144.html</guid>
										<title>How to Schedule Automatic Transmissions</title>
										<link>//kb.erosupport.com/article-144.html</link>
                                        <description><![CDATA[Scheduling Automatic Transmissions
The following steps to set up automatic scheduling for transmissions are provided below:

From the WIP screen, click on Transmit to Central Site or Transmit to Main Site.
Click on the Setup ButtonÃÂ in the bottom l...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-36.html</guid>
										<title>Income And Information Checklist Verification Errors</title>
										<link>//kb.erosupport.com/article-36.html</link>
                                        <description><![CDATA[Verification Alerts in The Income And Information Checklist
&nbsp;
The following steps provide how to enable verification alerts in the Income and Information Checklist
Open the program.
Log in as a user with administrator access rights.
Click on Set...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-107.html</guid>
										<title>How to Use The Bulletins Feature in The Program</title>
										<link>//kb.erosupport.com/article-107.html</link>
                                        <description><![CDATA[The Bulletin Feature...]]></description>

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