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<title>Home - All Categories - Desktop Program  - Communications  - Transmission Errors  </title>
<link>//kb.erosupport.com/category-17.html</link>
<description>This RSS Feed contains Articles of Category in the knowledge base. You can click on the title to view its content.</description>
<item>
										<guid>//kb.erosupport.com/article-446.html</guid>
										<title>Error Message: 11004 unable to make TCP connection when Transmitting</title>
										<link>//kb.erosupport.com/article-446.html</link>
                                        <description><![CDATA[ Symptoms 
 When attempting to transmit, an error message appears:   &rsquo;11004: unable to make TCP connection&rsquo; 

ÃÂ 
 Cause 
 This behavior can occur if any of the following are true: 

 There is no active internet connection.
Internet spee...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-317.html</guid>
										<title>How to Remove a Service Bureau Lock (Desktop/Hosted)</title>
										<link>//kb.erosupport.com/article-317.html</link>
                                        <description><![CDATA[The following steps describe how to unlock a Tax Return from the Main Site.


From the Main Site User ID,ÃÂ open theÃÂ Work In ProgressÃÂ SummaryÃÂ (WIP).ÃÂ 


Transmit to the Central Site to receive the latest versions of returns from sub-offic...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-482.html</guid>
										<title>Error Message:  Login Refused, Bad PASSWORD  While Transmitting</title>
										<link>//kb.erosupport.com/article-482.html</link>
                                        <description><![CDATA[ Symptoms 
 When  transmitting, the following error message appears:     &rsquo;Login Refused, Bad PASSWORD&rsquo;  
 ÃÂ ÃÂ  
 Cause 
This error message can occur due to the following reasons:

  The User ID entered  in  the program isÃÂ incorrect...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-730.html</guid>
										<title>Error Message: &quot;Login Refused, Already Online&quot;</title>
										<link>//kb.erosupport.com/article-730.html</link>
                                        <description><![CDATA[ Symptoms 
When attempting to transmit to Central Site an error populates preventing that transmission.   &rsquo;Login Refused, Already Online&rsquo;ÃÂ 
 ÃÂ ÃÂ 

ÃÂ 
ÃÂ 
ÃÂ 
ÃÂ 
 Cause 
AnÃÂ instanceÃÂ of the program is connected/connecting ...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-528.html</guid>
										<title>Tax Return Transmittal Refusal Message: Return accepted for diagnosis</title>
										<link>//kb.erosupport.com/article-528.html</link>
                                        <description><![CDATA[ Symptoms 
 When transmitting a tax return, the return is refused with the following message:    &rsquo;Return accepted for diagnosis&rsquo; 
 ÃÂ  
 Cause 
 Tax return was transmitted with the "Submit for Diagnostics" checkbox checked on the Queue R...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-731.html</guid>
										<title>Error Message: &quot;Communication to Central Site Already Active for ans19 Override lockout?&quot;</title>
										<link>//kb.erosupport.com/article-731.html</link>
                                        <description><![CDATA[ Symptoms 
When attempting to transmit to Central Site an error populates preventing that transmission.ÃÂ 
 &rsquo;&rsquo;Communication to Central Site Already Active for ans19 Override lockout"
 ÃÂ ÃÂ 

ÃÂ 
ÃÂ 
 Cause 
An instance of the progra...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-448.html</guid>
										<title>Error Message: A Final Version of This Return Has Been Queued....&quot;</title>
										<link>//kb.erosupport.com/article-448.html</link>
                                        <description><![CDATA[ Symptoms ...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-412.html</guid>
										<title>Verification Error: Dependent cannot be claimed if taxpayer is dependent of another.</title>
										<link>//kb.erosupport.com/article-412.html</link>
                                        <description><![CDATA[ Symptoms 
When opening a return the following verification error appears:ÃÂ  &rsquo;Dependent cannot be claimed if taxpayer is dependent of another.&rsquo; 
 ÃÂ ÃÂ 
ÃÂ 
 Cause 
This issue occurs when a taxpayer that is marked as a dependent of a...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-481.html</guid>
										<title>Error Message: Invalid authorization code for user id</title>
										<link>//kb.erosupport.com/article-481.html</link>
                                        <description><![CDATA[ Symptoms 
 When closing the program Settings  window, an error message similar to the following appears:    &rsquo;Invalid authorization code for user id&rsquo;  
 ÃÂ ÃÂ  
 Cause 
  This error is the result of an incorrect User ID set in the progr...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-6.html</guid>
										<title>Definition: &quot;Exception Record&quot;</title>
										<link>//kb.erosupport.com/article-6.html</link>
                                        <description><![CDATA[Exception records are usually created after a transmission when information is received about a tax return that does not exist in the database.ÃÂ 

When an updated file is received and the record that it is supposed to update does not exist, an unpo...]]></description>

									</item>

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