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<title>Home - All Categories - Desktop Program  - Communications  - Setup  </title>
<link>//kb.erosupport.com/category-18.html</link>
<description>This RSS Feed contains Articles of Category in the knowledge base. You can click on the title to view its content.</description>
<item>
										<guid>//kb.erosupport.com/article-276.html</guid>
										<title>How to Enter in The  Prior Year Path</title>
										<link>//kb.erosupport.com/article-276.html</link>
                                        <description><![CDATA[The Prior Year Path
The following steps provided show how to enter in the prior year path of the software:
Method 1

To start, click Setup &gt; Local Setup.
Enter the path for the prior year of the software. Example: 2022software is installed at C:&#...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-384.html</guid>
										<title>How to Install The Scriptel Signature Pad</title>
										<link>//kb.erosupport.com/article-384.html</link>
                                        <description><![CDATA[Before installing signature pad models, confirm that the model is supported by the software:ÃÂ View Supported Signature Pad Models (KB 548)...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-379.html</guid>
										<title>How to Change The Network Type From Public to Private in Windows 8/8.1</title>
										<link>//kb.erosupport.com/article-379.html</link>
                                        <description><![CDATA[This process may be useful in situations where the network host is running Windows 8/8.1 and the workstations are unable to view the host on the network. A possible cause of this is the network type on the host machine being set to Ã¢â¬ÅPublic.Ã¢â...]]></description>

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<item>
										<guid>//kb.erosupport.com/article-684.html</guid>
										<title>Interview mode within Desktop program</title>
										<link>//kb.erosupport.com/article-684.html</link>
                                        <description><![CDATA[Interview mode is a method to complete a return using situational questions to complete the return.

Interview mode can be used with every return (see below for configuration) or activated on a per return basis.
There are "help me decide" buttons to ...]]></description>

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<item>
										<guid>//kb.erosupport.com/article-274.html</guid>
										<title>ERO Practitioner PIN Definition</title>
										<link>//kb.erosupport.com/article-274.html</link>
                                        <description><![CDATA[The Practitioner PIN method...]]></description>

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<item>
										<guid>//kb.erosupport.com/article-366.html</guid>
										<title>Create And Edit The Client Questionnaire</title>
										<link>//kb.erosupport.com/article-366.html</link>
                                        <description><![CDATA[To Access the Edit function of the Questionnaire

Select Setup
Click on the Questionnaire Setup
Use the drop down button to select the English or Spanish version to edit
Remember to Save As so the Default version isn&#039;t compromised
Select OK to s...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-51.html</guid>
										<title>Install Error: Windows Protected Your PC</title>
										<link>//kb.erosupport.com/article-51.html</link>
                                        <description><![CDATA[ Symptoms 
 A pop-up displaying "Windows protected your PC" appears with a "Don&#039;t Run" option.   &rsquo;Windows protected your PC&rsquo; 
 Cause 
 Windows could not recognize the file as one that is commonly downloaded and treats the software as...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-290.html</guid>
										<title>How to Add a Remote Signature For a Paid Preparer</title>
										<link>//kb.erosupport.com/article-290.html</link>
                                        <description><![CDATA[Adding a Remote Signature
ÃÂ 
The following steps are provided to add a remote signature for a paid preparer:
1. Inside of the software, open the Database menu, thenÃÂ Paid Preparers.
2. When the "Paid Preparers" window is open, select the preparer...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-279.html</guid>
										<title>Error Message: &quot;Your login doesn`t have access to Business Software.&quot;</title>
										<link>//kb.erosupport.com/article-279.html</link>
                                        <description><![CDATA[Symptoms
Clicking the "Business Returns" tab at the top of the software causes an informational message to appear.'Your login doesn't have Access to Business Software'

&nbsp;
Cause
This message indicates that the Access level for this login has a re...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-73.html</guid>
										<title>How to Update a State Billing Schedule</title>
										<link>//kb.erosupport.com/article-73.html</link>
                                        <description><![CDATA[State Billing Schedule Update
&nbsp;
The following steps are procedures to update a state billing schedule&nbsp;
1. To start, from the&nbsp;Setup&nbsp;menu, click&nbsp;Billing Setup &amp; select the correct Billing Scheme.
2. In the&nbsp;Form Billing...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-523.html</guid>
										<title>Program Installation Wizard Display Malfunction</title>
										<link>//kb.erosupport.com/article-523.html</link>
                                        <description><![CDATA[In program installing, the background on the installation wizard and the configuration wizard does not displayÃÂ properly; the onscreen text is difficult to read.

In most cases, the Next and Cancel Buttons are unable to be clicked.

This behavior c...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-436.html</guid>
										<title>Windows Security Message: These files can`t be opened</title>
										<link>//kb.erosupport.com/article-436.html</link>
                                        <description><![CDATA[ Symptoms 
      When attempting to open a file, a Windows security message appears:         &rsquo;These files can&rsquo;t be opened&rsquo;

ÃÂ 
 Cause 
   This behavior can occur when attempting to open a file that has been downloaded from the Int...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-585.html</guid>
										<title>How to Edit an Existing Check Range in The Desktop Software</title>
										<link>//kb.erosupport.com/article-585.html</link>
                                        <description><![CDATA[Editing the Check Range

Navigate to the Checks, Registers and Activation from the WIP screen
Click the Check Inventory Tab
Highlight the desired check range and then click theÃÂ EditÃÂ Button.ÃÂ 


The Edit Check Range window will display.
Make n...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-127.html</guid>
										<title>How to Move Files in Document Archive</title>
										<link>//kb.erosupport.com/article-127.html</link>
                                        <description><![CDATA[Moving Files in Document Archive
ÃÂ 
Some files stored in the Document Archive, by design, are not able to be deleted.If a file is uploaded to the wrong return, it can be moved between returns using the following method:
1. With the return saved and...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-287.html</guid>
										<title>How to Turn On or Off Audit/Validation Checks</title>
										<link>//kb.erosupport.com/article-287.html</link>
                                        <description><![CDATA[Audit/Validation Checks
&nbsp;
&nbsp;The following short steps show that a customer can turn these checks on or&nbsp;off according to preference:
&nbsp;1. Configuration can be reached by going to Setup -&gt; Office Setup -&gt; Auth/Audits Tab.
&nbsp;...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-320.html</guid>
										<title>How to View a Printable Version of The Program Reference Manual</title>
										<link>//kb.erosupport.com/article-320.html</link>
                                        <description><![CDATA[Viewing The Program Reference Manual
The following steps provide how to view the PDF printable reference program manual:

Right click the program icon and clickÃÂ Open fileÃÂ location.
Double click YEAR_Manual.pdf, where YEAR is the year of the man...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-549.html</guid>
										<title>2017 to Current Software Requires an 8-Character Strong Password</title>
										<link>//kb.erosupport.com/article-549.html</link>
                                        <description><![CDATA[IRS mandates, the software requires an 8-character strong password. (Tax Year 2016 - Current)
ÃÂ 
A strong password consists of:
ÃÂ  ÃÂ a.ÃÂ at least one uppercase letter
ÃÂ  ÃÂ b.ÃÂ at least one lowercase letter
ÃÂ  ÃÂ c. at least oneÃÂ nu...]]></description>

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