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<title>Home - All Categories - Desktop Program  - Printing  - Printing Errors  </title>
<link>//kb.erosupport.com/category-28.html</link>
<description>This RSS Feed contains Articles of Category in the knowledge base. You can click on the title to view its content.</description>
<item>
										<guid>//kb.erosupport.com/article-532.html</guid>
										<title>Error Message: This file cannot be opened because it has no pages in Printing a PDF Return Copy</title>
										<link>//kb.erosupport.com/article-532.html</link>
                                        <description><![CDATA[ Symptoms 
 While printing a PDF tax return copy, the following error message appears:  &rsquo;This file cannot be opened because it has no pages.&rsquo; 
 Cause 
 This error can be caused by: 

  Printing bank documents on a tax return with no bank ...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-275.html</guid>
										<title>Error Message or Gray Screen in Attempting to View a PDF</title>
										<link>//kb.erosupport.com/article-275.html</link>
                                        <description><![CDATA[ Symptoms 
 On some systems, "Enable Protected Mode at Startup" and/or "Enable Enhanced Security" can cause a gray screen or error message in attempting to view a PDF in the software.ÃÂ  
 Cause 
 The symptoms can occur when Use External PDF Reader ...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-503.html</guid>
										<title>Error Message: Invalid Check Number Appears While Printing a Check</title>
										<link>//kb.erosupport.com/article-503.html</link>
                                        <description><![CDATA[Symptoms
While printing a check, the following error message appears:ÃÂ  &rsquo;Invalid Check Number&rsquo;
Cause
The starting or ending check number that was entered in the program is incorrect or missing. The check inventory must be added with val...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-473.html</guid>
										<title>Error Message: &quot;Cannot open clientsignature.pdf from host&quot; When Attempting to Capture a Signature Using The Topaz Signature Pad</title>
										<link>//kb.erosupport.com/article-473.html</link>
                                        <description><![CDATA[ Symptoms 
When attempting to capture a signature using the Topaz Signature Pad, the following error message appears:ÃÂ  &rsquo;Cannot openÃÂ clientsignature.pdfÃÂ from host&rsquo; 
 ÃÂ ÃÂ  
 Cause 
This issue can occur if the version of Adobe R...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-443.html</guid>
										<title>Error Message: Software Error/Interrupt!! XIExec () in Printing a Tax Return to a PDF.</title>
										<link>//kb.erosupport.com/article-443.html</link>
                                        <description><![CDATA[ Symptoms 
 ÃÂ When printing a tax return as a PDF, an error message appears.    &rsquo;   Software Error /Interrupt!!ÃÂ XIExecÃÂ () Error: (11)ÃÂ ERROR_FILE_NOT_FOUND     &rsquo;  
 ÃÂ  
 Cause 

 In most cases, this error will occur when the p...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-445.html</guid>
										<title>Error Message: Software Error/Interrupt!! TextFlush in Creating a PDF Return Copy</title>
										<link>//kb.erosupport.com/article-445.html</link>
                                        <description><![CDATA[ Symptoms 
 When printing a tax return to PDF, the following error message appears:   &rsquo;Software Error/Interrupt!! TextFlushThe system cannot find the path specified.&rsquo; 

ÃÂ 
 Cause 
 This error occurs when the program is configured to use...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-420.html</guid>
										<title>Error Message: Unable to download XXXXXX.pdf from localhost. Appears Once a PDF Document is Opened</title>
										<link>//kb.erosupport.com/article-420.html</link>
                                        <description><![CDATA[ Symptoms 
In attempting to view a PDF document in the program, the following error message appears:ÃÂ  &rsquo;Unable to download XXXXXX.pdf from localhost.&rsquo; 
 ÃÂ ÃÂ  
 Cause 
This error message can occur if the Display PDF in browser option...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-500.html</guid>
										<title>Error Message: Form Imported or Not Supported Appears While Printing</title>
										<link>//kb.erosupport.com/article-500.html</link>
                                        <description><![CDATA[ Symptoms 
 While printing a form, the following message appears:   &rsquo;Form Imported or Not Supported&rsquo;

ÃÂ 
 ÃÂ ÃÂ  
 Cause 
 This error may occur for several reasons: 

 Bank Application 

 This error occurs when trying to print the ban...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-517.html</guid>
										<title>Error Message: `Tax Form Printing Unavailable`</title>
										<link>//kb.erosupport.com/article-517.html</link>
                                        <description><![CDATA[ Symptoms ...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-456.html</guid>
										<title>Invalid Characters or Symbols During Printing</title>
										<link>//kb.erosupport.com/article-456.html</link>
                                        <description><![CDATA[ Symptoms 
In printing a tax return, the return prints with invalid characters, such asÃÂ ÃÂ Ã¢âÂ¡, Ã¢â°Â¥, Ã¢âÂ¦, Ã¢ââ¦, Ã¢ââ, Ã¢ââ, Ã¢âÂ¢, Ã¯Â¬Â, Ã¢â°Â¥, and etc.
Cause 
This can occur because the printer may not be using comp...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-413.html</guid>
										<title>Error Message: Internet Explorer cannot download FILENAME.pdf from local host....&quot; While Printing a Tax Return</title>
										<link>//kb.erosupport.com/article-413.html</link>
                                        <description><![CDATA[ Symptoms ...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-494.html</guid>
										<title>Forms 8879 or 8453 Do Not Print While Printing a Final Tax Return</title>
										<link>//kb.erosupport.com/article-494.html</link>
                                        <description><![CDATA[ Symptoms 
 When printing a Final Tax Return, Form 8879 or 8453 do not print. However, Form 8879/8453 will print when printing bank documents. 
 ÃÂ ÃÂ  
 Cause 
 This behavior will occur if the program is configured to print Forms 8879 or 8453 with...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-799.html</guid>
										<title>Print Final Return Program Warning</title>
										<link>//kb.erosupport.com/article-799.html</link>
                                        <description><![CDATA[ Symptoms 
 When attempting to print any part of the return the following warning populates.   &rsquo;Print Final Return - A Final Version of This Reutnr Has Been Queued&rsquo;

Resolution 

Navigate to Setup
 Select Printer Setup
 Click on the Print...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-410.html</guid>
										<title>Error Message: Please close all instances of Word before running label maker While Exporting Labels to Microsoft Word</title>
										<link>//kb.erosupport.com/article-410.html</link>
                                        <description><![CDATA[Symptoms
In exporting mailing labels to Microsoft Word, the following error message appears: &rsquo;Please close all instances of Word before running label maker.&rsquo;
ÃÂ ÃÂ 
Cause
This issue can occur if multiple instances of Microsoft Office ar...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-518.html</guid>
										<title>Error Message: &quot;Abort Interrupt! Unable to read check image While Printing a Check</title>
										<link>//kb.erosupport.com/article-518.html</link>
                                        <description><![CDATA[ Symptoms 
 When attempting to print a check, the following error message appears:  &rsquo;Abort Interrupt! Unable to read check image&rsquo; 
ÃÂ Cause
 This behavior can occur if the program is not updated to the latest version. 
 Before performing...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-475.html</guid>
										<title>Error Message: Federal Return not selected to print in Capturing a Signature Using The Topaz Electronic Signature Pad</title>
										<link>//kb.erosupport.com/article-475.html</link>
                                        <description><![CDATA[ Symptoms 
When capturing the digital signature during the printing of a tax return, the following error message appears: &rsquo;Federal Return not selected to print&rsquo; 
 ÃÂ ÃÂ  
 Cause 
This issue can occur if the program is configured to skip...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-486.html</guid>
										<title>Error Message: Print Tax Return - Cannot be Transferred on Transmitting Computer</title>
										<link>//kb.erosupport.com/article-486.html</link>
                                        <description><![CDATA[ Symptoms 
 While attempting to print in the program, the following error message appears.   &rsquo;Print Tax Return - Cannot be Transferred on Transmitting Computer&rsquo; 
 ÃÂ ÃÂ  
 Cause 
 This error will occur if the program is configured as a ...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-198.html</guid>
										<title>Error: The Software Does Not Prompt to Print to PDF</title>
										<link>//kb.erosupport.com/article-198.html</link>
                                        <description><![CDATA[To have the software configured to print directly to your printer
For the software 2008 and later:
1. On the Setup menu, click Printer Setup.
2. Select the Prompt for Tax Return PDF check box.
3. Click OK.
4. Close and reopen the software.
For the so...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-484.html</guid>
										<title>Error message: Must configure Site ID when using remote check printing</title>
										<link>//kb.erosupport.com/article-484.html</link>
                                        <description><![CDATA[ Symptoms 
  When printing a check, the follow error message appears:  
 &rsquo;Must configure Site ID when using remote check printing&rsquo; 
ÃÂ 
 Cause 
 This issue may occur if the software is configured for remote check printing. 
ÃÂ 
 Resolut...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-502.html</guid>
										<title>Program Prints Without Prompting  for Signature Request</title>
										<link>//kb.erosupport.com/article-502.html</link>
                                        <description><![CDATA[ Symptoms 
 In printing a tax return, the program will print the tax return without giving the option to capture the taxpayer&rsquo;s signature.ÃÂ  
ÃÂ  ÃÂ Cause
 This behavior can occur if the program is not configured to prompt for a tax return ...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-322.html</guid>
										<title>Error Message: Remote site printing requires site selection first When Printing a Check</title>
										<link>//kb.erosupport.com/article-322.html</link>
                                        <description><![CDATA[Symptoms: 
When printing a check, the following error message appears: 
   "Remote site printing requires site selection first."  
 Cause:
 The check being printed is associated with a Site ID, but a database record for this Site ID has not been crea...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-826.html</guid>
										<title>`Error - Failed to invoke Method` when emailing from within the program.</title>
										<link>//kb.erosupport.com/article-826.html</link>
                                        <description><![CDATA[ Symptoms 
While attempting to email any form from within the 1040 Software the following error occurs: &rsquo;Error - Failed to invoke Method&rsquo;

Resolution 

From within the 1040 software navigate to Setup
Select Office SetupÃÂ 
Click the Text...]]></description>

									</item>

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