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<channel>
<title>Home - All Categories - Ancillary Products / Services  </title>
<link>//kb.erosupport.com/category-39.html</link>
<description>This RSS Feed contains Articles of Category in the knowledge base. You can click on the title to view its content.</description>
<item>
										<guid>//kb.erosupport.com/article-330.html</guid>
										<title>How to Check The Status of an EF Return Using &quot;Where`s My Refund&quot; on The IRS Website</title>
										<link>//kb.erosupport.com/article-330.html</link>
                                        <description><![CDATA[Refer to "ÃÂ Where&rsquo;s My Refund?ÃÂ " for Refund Status of a tax return from the IRS website. SSN/ITIN, Filing status and Refund Amount are required for lookup.ÃÂ 
Browse to the following IRS website: ÃÂ Where&#039;s My Refund

In the Tax Yea...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-954.html</guid>
										<title>ScreenShare - ConnectWise</title>
										<link>//kb.erosupport.com/article-954.html</link>
                                        <description><![CDATA[ScreenShare - ConnectWise
Screen-sharing tool (Used for Technical Support Troubleshooting)
To Join from the Website &gt;ÃÂ https://help.remotetaxsupport.com/
Landing Page &gt;ÃÂ 

Navigate to the website &amp; wait for the Support Agent to give you...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-384.html</guid>
										<title>How to Install The Scriptel Signature Pad</title>
										<link>//kb.erosupport.com/article-384.html</link>
                                        <description><![CDATA[Before installing signature pad models, confirm that the model is supported by the software:ÃÂ View Supported Signature Pad Models (KB 548)...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-284.html</guid>
										<title>Approved Compatible Bar Code Scanner</title>
										<link>//kb.erosupport.com/article-284.html</link>
                                        <description><![CDATA[Certified Handheld Scanners are provided by the Ivanhoe Group. Click on the link to place an order with the Ivanhoe Group.
Motorola Symbol DS6707DC
NEW:ÃÂ http://ivanhoegroup.com/shop/motorola-ds6707-kit-new-usb/
REFURBISHED:ÃÂ http://ivanhoegroup....]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-401.html</guid>
										<title>Textlink / Email Failure</title>
										<link>//kb.erosupport.com/article-401.html</link>
                                        <description><![CDATA[Symptoms
In the attempt to send a text message or email a return, one of the the following error message occurs:ÃÂ  &rsquo;Send Email - Failure!ÃÂ user, password or similar was not accepted and we failed to login
Send Email - Failure! (-67) user, p...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-815.html</guid>
										<title>Wallet Setup for Remote Signature (Desktop/Hosted)</title>
										<link>//kb.erosupport.com/article-815.html</link>
                                        <description><![CDATA[  Important Note: Effective for TY2020 to current.  
 Note: Requires appropriate access level. 

 From the Work In Progress (WIP) screen. 
 Click  Setup.  
 SelectÃÂ Wallet Setup. 


Read and AcceptÃÂ Terms and Conditions  to continue with configur...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-62.html</guid>
										<title>Audit Allies (Replacing Protection Plus TY2023)</title>
										<link>//kb.erosupport.com/article-62.html</link>
                                        <description><![CDATA[Audit Allies
Contact:ÃÂ 866.505.1800Website: https://www.auditallies.com/FAQ:https://www.auditallies.com/faqs/
Audit Allies (Base Fee $59.95) Add up to $40.03

Include Audit Protection at an affordable Price
Earn Additional Revenue with Mark-Up and ...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-840.html</guid>
										<title>Wallet Error: Invalid Signature with ACH Authorization</title>
										<link>//kb.erosupport.com/article-840.html</link>
                                        <description><![CDATA[ Symptoms 
 Error occurs when attempting to sign the ACH Authorization window &rsquo;Signature is invalid.&rsquo;
Possible Cause 
Email link opened in Edge Browser
Resolution 

Suggest to use another browser i.e. Firefox, Chrome, Safari...
 Suggest t...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-61.html</guid>
										<title>iProtect Customer Support</title>
										<link>//kb.erosupport.com/article-61.html</link>
                                        <description><![CDATA[
iProtect-Customer Support

The information below can be used by a taxpayer to contact iProtect customer support or member services.This can be used if they desire further information, or if they want to cancel the service.ÃÂ 
Bank Product is requir...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-340.html</guid>
										<title>Not Able to Capture Remote Signature</title>
										<link>//kb.erosupport.com/article-340.html</link>
                                        <description><![CDATA[Enabling the Remote Signature Function
The Auto-rotate FunctionIf the Auto-rotate is disabled, there will be no detection for signature prompt.
AndroidÃÂ  Look for an icon for Auto-rotate and turn it on.

iOs (Apple)ÃÂ  ÃÂ Pertaining to an iOs, th...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-354.html</guid>
										<title>How to Remove Ancillary Products From Auto Adding to a Return</title>
										<link>//kb.erosupport.com/article-354.html</link>
                                        <description><![CDATA[Removing Protection Plus/iProtect/Forever Good Credit/CADR

Choose Setup from the Work in Progress
Select Billing Setup 
Verify the correct billing scheme is selected
Navigate to the Custom Settings tab
Click the check marks to remove them in the Aut...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-234.html</guid>
										<title>How to Download And Install Adobe Reader</title>
										<link>//kb.erosupport.com/article-234.html</link>
                                        <description><![CDATA[Adobe Reader&reg; allows viewing PDF documents
&nbsp;&nbsp;To download and install Adobe Reader, follow these steps:&nbsp;
1. Connect to the Internet.&nbsp;
2. Click&nbsp;Start,&nbsp;point to&nbsp;All Programs&nbsp;and then click&nbsp;Internet Explor...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-441.html</guid>
										<title>Tax Return Converter Stuck Connecting to Competitor Software</title>
										<link>//kb.erosupport.com/article-441.html</link>
                                        <description><![CDATA[When converting tax returns from a competitor product using the Tax Return Converter, the converter appears to get stuck connecting to the competitor product. The converter window may indicate Ã¢â¬ÅNot Responding.Ã¢â¬Â

Cause
During the Ã¢â¬Åco...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-203.html</guid>
										<title>View System Information using DirectX Diagnostic</title>
										<link>//kb.erosupport.com/article-203.html</link>
                                        <description><![CDATA[The DirectX Diagnostic tool retrieves detailed system information about the components and drivers installed on your system.ÃÂ 
To launch the DirectX Diagnostic Tool, follow these steps:ÃÂ 
1.Click the StartÃÂ Button.ÃÂ 2. Type Ã¢â¬ÅdxdiagÃ¢â¬...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-326.html</guid>
										<title>How to Configure The Program to Use TextLink or TextLink Plus</title>
										<link>//kb.erosupport.com/article-326.html</link>
                                        <description><![CDATA[ÃÂ Configuring TextLink
ÃÂ Step 1 - Configure TextLinkÃÂ to use a Gmail account

If needed, create a free Gmail account (an existing account may be used).
Log into the program as a user with Administrator rights.
From the top menu, select Setup-&g...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-412.html</guid>
										<title>Verification Error: Dependent cannot be claimed if taxpayer is dependent of another.</title>
										<link>//kb.erosupport.com/article-412.html</link>
                                        <description><![CDATA[ Symptoms 
When opening a return the following verification error appears:ÃÂ  &rsquo;Dependent cannot be claimed if taxpayer is dependent of another.&rsquo; 
 ÃÂ ÃÂ 
ÃÂ 
 Cause 
This issue occurs when a taxpayer that is marked as a dependent of a...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-206.html</guid>
										<title>How to Install The Mobile App Software on an Android Device</title>
										<link>//kb.erosupport.com/article-206.html</link>
                                        <description><![CDATA[Installing the software on an android device
The following provided steps are shown to install the software on an android device:
1. Open the Android Market.
2. Press the search button (the magnifying glass in the upper-right hand corner).
3. In the ...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-698.html</guid>
										<title>Mobile App retrieval with proforma data present in DataBase</title>
										<link>//kb.erosupport.com/article-698.html</link>
                                        <description><![CDATA[Mobile App retrieval with proforma data present in Data-Base...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-375.html</guid>
										<title>How to Enable or Disable Ancillary Products Auto-Adding to All Tax Returns</title>
										<link>//kb.erosupport.com/article-375.html</link>
                                        <description><![CDATA[ÃÂ 
How to Enable or Disable Audit Pro-Protection Plus/iProtect Adding to All Tax Returns
Current versions 1040 Software setup options

Select Setup from the main options on the WIP (Work in Progress)
Navigate to Billing Setup
Verify the correct Bil...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-483.html</guid>
										<title>Informational - Mobile App Spanish/English Button Brings Up The 1040 Return or Documents (signature)</title>
										<link>//kb.erosupport.com/article-483.html</link>
                                        <description><![CDATA[

Symptoms


When tapping the Spanish/English Button to switch languages in the Mobile App, instead of switching languages, either the 1040 Return or Documents (signature) screen is displayed.






&nbsp;Cause


This behavior is due to the Spanish/E...]]></description>

									</item>

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