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<channel>
<title>Home - All Categories - Desktop Program  </title>
<link>//kb.erosupport.com/category-4.html</link>
<description>This RSS Feed contains Articles of Category in the knowledge base. You can click on the title to view its content.</description>
<item>
										<guid>//kb.erosupport.com/article-692.html</guid>
										<title>Locating/Printing E File Summary Page &amp; IRS Tracking Number location</title>
										<link>//kb.erosupport.com/article-692.html</link>
                                        <description><![CDATA[
ÃÂ Go toÃÂ www.irs.gov and click on Tax ProsÃÂ at the top corner of the page.ÃÂ 
Click on Access e-Services in the center of the page.ÃÂ 
Click on E-file Provider Services.ÃÂ  ÃÂ  ÃÂ  ÃÂ 
Click on Access e-file ApplicationÃÂ in the center ...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-333.html</guid>
										<title>How to Backup Returns in The Program</title>
										<link>//kb.erosupport.com/article-333.html</link>
                                        <description><![CDATA[Backing Up Returns in The Program
In order to back up returns in the program, the following steps are provided.
Part 1: ÃÂ Enable the backup feature

Log into the program as a user with administrator rights.
From the top menu, selectÃÂ Setup &gt; O...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-240.html</guid>
										<title>How to Install The Program</title>
										<link>//kb.erosupport.com/article-240.html</link>
                                        <description><![CDATA[How to Install the Program
Step 1: Download and install the program

ÃÂ Download link: EMP Portal contains current link for program.

Download the file.
Double-click the file downloaded to begin the installation (If prompted by Windows, click &#039;...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-227.html</guid>
										<title>How to Create a Login Account</title>
										<link>//kb.erosupport.com/article-227.html</link>
                                        <description><![CDATA[
Log into the software as a user with administrator rights.
From the top menu, selectÃÂ Setup and Login Accounts.ÃÂ 
ClickÃÂ AddÃÂ to open theÃÂ Login PreferencesÃÂ window.
In theÃÂ Login ID, enterÃÂ a uniqueÃÂ Login ID. This cannot be chang...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-304.html</guid>
										<title>How to setup 2-Step Verification and Google App Password</title>
										<link>//kb.erosupport.com/article-304.html</link>
                                        <description><![CDATA[2 Step Verification must be turned on to allow the function of emailing through the 1040 software.

Navigate to gmail.com &amp; login to the Google/Gmail account.
From the top right hand corner click your accounts Image &amp; select Manage your Googl...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-10.html</guid>
										<title>Program Keyboard Shortcuts</title>
										<link>//kb.erosupport.com/article-10.html</link>
                                        <description><![CDATA[

Alt + Keystroke:



F1 - Current Help Topics
C - Command Menu


F2 - Work in Progress Screen
D - Database Menu


F3 - Choice List
F - Forms Menu


F4 - Select for Print
H - Help Menu


F5 - Clear Override
P - Print Menu


F6 - Bookmark Field
R - Re...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-84.html</guid>
										<title>How to Create a Desktop Shortcut on Local/Networked PC</title>
										<link>//kb.erosupport.com/article-84.html</link>
                                        <description><![CDATA[During the install, a shortcut is added to your desktop. This shortcut provides a quick and convenient way to access the software. This article provides steps on how to restore a deleted shortcut and how to create a shortcut for a workstation when...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-330.html</guid>
										<title>How to Check The Status of an EF Return Using &quot;Where`s My Refund&quot; on The IRS Website</title>
										<link>//kb.erosupport.com/article-330.html</link>
                                        <description><![CDATA[Refer to "ÃÂ Where&rsquo;s My Refund?ÃÂ " for Refund Status of a tax return from the IRS website. SSN/ITIN, Filing status and Refund Amount are required for lookup.ÃÂ 
Browse to the following IRS website: ÃÂ Where&#039;s My Refund

In the Tax Yea...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-92.html</guid>
										<title>How to Locate The Product Version of The Program</title>
										<link>//kb.erosupport.com/article-92.html</link>
                                        <description><![CDATA[Locating the product version
There are two methods available for locating the version of a product as provided in the following:
Method 1
On the "Work in Progress" screen, the version can be found in the center of the black band.

Method 2
On the Hel...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-405.html</guid>
										<title>Rejection: Primary SSN and Primary Name Control Text  Must Match The E-File Database</title>
										<link>//kb.erosupport.com/article-405.html</link>
                                        <description><![CDATA[A reject with the SSN and the e-File database
This is a reject for the mismatch for the taxpayer name. (IRS only checks the first 4 letters of the last name, DOB, and the social)
Suggest to the preparer to acquire the prior year ACK&#039;d return &am...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-12.html</guid>
										<title>QuickBooks Tax-Line Mapping Table</title>
										<link>//kb.erosupport.com/article-12.html</link>
                                        <description><![CDATA[
QuickBooks Tax-Line Mapping
&nbsp;


Business Returns to Which the Tax-Line Mapping Applies
&nbsp;


Line in the Business Return to Which Data Flows
&nbsp;


Income: Gross receipts or sales
&nbsp;


1120, 1120S, 1065
&nbsp;


Income Statement, Line ...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-954.html</guid>
										<title>ScreenShare - ConnectWise</title>
										<link>//kb.erosupport.com/article-954.html</link>
                                        <description><![CDATA[ScreenShare - ConnectWise
Screen-sharing tool (Used for Technical Support Troubleshooting)
To Join from the Website &gt;ÃÂ https://help.remotetaxsupport.com/
Landing Page &gt;ÃÂ 

Navigate to the website &amp; wait for the Support Agent to give you...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-155.html</guid>
										<title>Identity Protection PIN (IP PIN) Location For The Taxpayer, Spouse or Dependent</title>
										<link>//kb.erosupport.com/article-155.html</link>
                                        <description><![CDATA[An Identity Protection PIN (IP PIN) is a six-digit number that prevents someone else from filing a tax return using the taxpayer&#039;s Social Security number or Individual Taxpayer Identification Number. The IP PIN is known only to the taxpayer and...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-11.html</guid>
										<title>New York Error: Missing NYTPRIN (NY Tax Preparer Registration ID Number)</title>
										<link>//kb.erosupport.com/article-11.html</link>
                                        <description><![CDATA[Missing NYTPRIN
New York requires paid preparers that prepare New York State tax returns to register each year with the New York Department of Taxation and Finance.ÃÂ 
In addition to registering, preparers that prepare 10 or more New York State tax ...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-679.html</guid>
										<title>ScreenShare -Show My PC</title>
										<link>//kb.erosupport.com/article-679.html</link>
                                        <description><![CDATA[ERO Screen-sharing tool (Used for Technical Support Troubleshooting)https://erosupport.showmypc.com/...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-367.html</guid>
										<title>How to Amend a Tax Return (Form 1040X)</title>
										<link>//kb.erosupport.com/article-367.html</link>
                                        <description><![CDATA[The amend process is used to apply corrections or provide additional income, credits, deductions, etc; to a Tax Return already acknowledged by the IRS. In many cases, mathematical errors are caught and corrected by IRS so the partner should determine...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-384.html</guid>
										<title>How to Install The Scriptel Signature Pad</title>
										<link>//kb.erosupport.com/article-384.html</link>
                                        <description><![CDATA[Before installing signature pad models, confirm that the model is supported by the software:ÃÂ View Supported Signature Pad Models (KB 548)...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-284.html</guid>
										<title>Approved Compatible Bar Code Scanner</title>
										<link>//kb.erosupport.com/article-284.html</link>
                                        <description><![CDATA[Certified Handheld Scanners are provided by the Ivanhoe Group. Click on the link to place an order with the Ivanhoe Group.
Motorola Symbol DS6707DC
NEW:ÃÂ http://ivanhoegroup.com/shop/motorola-ds6707-kit-new-usb/
REFURBISHED:ÃÂ http://ivanhoegroup....]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-96.html</guid>
										<title>How to Use The Remote Signature (Desktop Version)</title>
										<link>//kb.erosupport.com/article-96.html</link>
                                        <description><![CDATA[The Remote Signature Feature
Requirements

EFileable TaxYears ONLY
Taxpayer/Spouse cell phone number and cell phone service provider information in the "Client Data" screen for text messaging. Email in the Desktop Tax Program can also be used for rem...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-815.html</guid>
										<title>Wallet Setup for Remote Signature (Desktop/Hosted)</title>
										<link>//kb.erosupport.com/article-815.html</link>
                                        <description><![CDATA[  Important Note: Effective for TY2020 to current.  
 Note: Requires appropriate access level. 

 From the Work In Progress (WIP) screen. 
 Click  Setup.  
 SelectÃÂ Wallet Setup. 


Read and AcceptÃÂ Terms and Conditions  to continue with configur...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-821.html</guid>
										<title>How to use the recovery rebate credit worksheet TY2020</title>
										<link>//kb.erosupport.com/article-821.html</link>
                                        <description><![CDATA[The Recovery Rebate Credit is authorized by the Coronavirus Aid, Relief, and Economic Security (CARES) Act.More details about the Recovery Rebate Credit are available here at IRS.gov....]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-685.html</guid>
										<title>How to Restore Backup Returns through the Desktop program</title>
										<link>//kb.erosupport.com/article-685.html</link>
                                        <description><![CDATA[How to Restore Backup Returns In the Program

From the Work In Progress
Select Utility


Then select Restore Backup Returns from the drop down window.
Verify the backup path is correct &amp; change if needed by hitting theÃÂ ÃÂ button.
Select All i...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-254.html</guid>
										<title>How to Use The Import Button on Schedule 8949/1099-B</title>
										<link>//kb.erosupport.com/article-254.html</link>
                                        <description><![CDATA[Step 1: Create an Excel spreadsheet with the information to be imported
The format of the spreadsheet should be as follows:

ÃÂ Use the following to copy/paste to your CSV file to create the template, or see below for template.
NOTE: The first row n...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-804.html</guid>
										<title>How to Efile 1040x (Amendments) in Hosted and Desktop</title>
										<link>//kb.erosupport.com/article-804.html</link>
                                        <description><![CDATA[
InÃÂ Tax Year 2019 the IRS announced the E-file function of amendments.
Where&#039;s my Amended Return?
Maximum of 3 amendments are allowable for E-File

E-File 1040-XÃÂ 

Follow KB 367 How to prepare an Amended Tax return (form 1040-X)
Complete F...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-718.html</guid>
										<title>How to resend the EMP Enrollment Email</title>
										<link>//kb.erosupport.com/article-718.html</link>
                                        <description><![CDATA[ An office must be activated before you can resend the Enrollment Email using the Actions menu. 

  Access the Office inÃÂ EMP.   
  Click the  Company NameÃÂ to open the Office Information in a new tab.  
  

 Verify that the Primary Email in EMP ...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-716.html</guid>
										<title>How to reload an EFIN</title>
										<link>//kb.erosupport.com/article-716.html</link>
                                        <description><![CDATA[Follow the steps below for the appropriate way to re-load the EFIN on Form 8879.
Reloading the EFIN record may often resolve several refusals and is required in many situations.

Navigate to Form 8879 from the Attached Forms menu on left.ÃÂ 
Click i...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-69.html</guid>
										<title>How to Move Updates to a Transfer Installation</title>
										<link>//kb.erosupport.com/article-69.html</link>
                                        <description><![CDATA[To update a Transfer installation (non-transmitting copy of the program), aÃÂ copy of the updates from the Transmitting PC will need to beÃÂ manually moved over.ÃÂ 
QUICK RESOLUTION STEPS
Step 1: Back up files on up-to-date program

From inside th...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-239.html</guid>
										<title>How to Uninstall The Tax Software</title>
										<link>//kb.erosupport.com/article-239.html</link>
                                        <description><![CDATA[This article provides steps on how to remove the Tax Software Program. Important Note: Uninstalling the program through Apps &amp; features does not remove any tax information or stored data.
Removing The Program From a Computer with Windows 11

Navi...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-843.html</guid>
										<title>Wallet FAQ</title>
										<link>//kb.erosupport.com/article-843.html</link>
                                        <description><![CDATA[QUESTIONS PERTAINING TO SETTING UP MY WALLET...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-841.html</guid>
										<title>Multi-Factor Authentication (MFA) TaxYear 2021</title>
										<link>//kb.erosupport.com/article-841.html</link>
                                        <description><![CDATA[MFA (Multi-Factor Authentication) was introduced in the 2022 - 1040 Program (xlink22) Tax Year 2021
What is Multifactor Authentication

Microsoft link for explanationÃÂ https://support.microsoft.com/en-us/topic/what-is-multifactor-authentication-e5e...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-733.html</guid>
										<title>Verify Error: Binary attachment for Sec 199A Safe Harbor Sign statement...</title>
										<link>//kb.erosupport.com/article-733.html</link>
                                        <description><![CDATA[This article addresses the verify error surrounding the Safe Harbor Sign Statement within the Sch 1 and Explains what is Safe Harbor.
&nbsp;

The program suggests&nbsp;the following:&nbsp;
A Sec 199A Safe Harbor Signed Statement is required when the ...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-291.html</guid>
										<title>How to Email an Encrypted PDF Copy of a Tax Return</title>
										<link>//kb.erosupport.com/article-291.html</link>
                                        <description><![CDATA[To email a PDF copy of a tax return to Tax Payer
Note:ÃÂ For email button to be active, please enter an e-mail address in the Client DataÃÂ form.
Once a return has verify clean , click on the Print option in the menu bar and choose "Final tax retur...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-244.html</guid>
										<title>How to retrieve returns into the Desktop Software</title>
										<link>//kb.erosupport.com/article-244.html</link>
                                        <description><![CDATA[
From the Work in Progress Summary click on theÃÂ Utility menu.
Select Retrieve Returns from the dropdown menu.
Navigate to the location of the return file (.xf# or .xb#) and clickÃÂ Open.
Select the return(s) to be retrieved by checking the box in...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-684.html</guid>
										<title>Interview mode within Desktop program</title>
										<link>//kb.erosupport.com/article-684.html</link>
                                        <description><![CDATA[Interview mode is a method to complete a return using situational questions to complete the return.

Interview mode can be used with every return (see below for configuration) or activated on a per return basis.
There are "help me decide" buttons to ...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-739.html</guid>
										<title>IRS Payment Plan (Make a payment)</title>
										<link>//kb.erosupport.com/article-739.html</link>
                                        <description><![CDATA[How to setup a payment plan for balance owed returns.
ÃÂ 
Personal returns (1040)
When a taxpayer owes on theirÃÂ personal return (1040) Form 9465 can be added to the return &amp; submitted electronically with the return.
Business returns (1120, 11...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-802.html</guid>
										<title>Verify Error &quot;Invalid RT/ERC Account Number - Check Setup Options&quot;</title>
										<link>//kb.erosupport.com/article-802.html</link>
                                        <description><![CDATA[ Symptoms 
 When verifying fatal error displays:ÃÂ   &rsquo;Invalid RT/ERC Account Number -ÃÂ  Check Setup Options&rsquo; 
Cause 
The deposit informationÃÂ on the Form 8879 has been altered.
 This can happen due to a SSN change or by the ERO tryin...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-226.html</guid>
										<title>How to Delete a Scanned Document</title>
										<link>//kb.erosupport.com/article-226.html</link>
                                        <description><![CDATA[Deleting a Scanned Document...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-366.html</guid>
										<title>Create And Edit The Client Questionnaire</title>
										<link>//kb.erosupport.com/article-366.html</link>
                                        <description><![CDATA[To Access the Edit function of the Questionnaire

Select Setup
Click on the Questionnaire Setup
Use the drop down button to select the English or Spanish version to edit
Remember to Save As so the Default version isn&#039;t compromised
Select OK to s...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-158.html</guid>
										<title>How to Add a Vehicle Asset</title>
										<link>//kb.erosupport.com/article-158.html</link>
                                        <description><![CDATA[How to add a vehicle asset to a return
This article will walk through how to enter a vehicle asset to a return using the asset manager. There are multiple ways to access the manager through the program.ÃÂ 
ÃÂ ÃÂ Multiple Methods to access the asse...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-111.html</guid>
										<title>How to Proforma Tax Return Files</title>
										<link>//kb.erosupport.com/article-111.html</link>
                                        <description><![CDATA[Proforma information will be pulled as you open each tax return

Set during installation.
Set through Office Setup. KB 276ÃÂ How to Enter in The Prior Year Path

Proforma tax return information will appear when you begin a new tax return with the sa...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-497.html</guid>
										<title>Error Message: Unable to load sysload: overlay/sysload.ovl while opening the program</title>
										<link>//kb.erosupport.com/article-497.html</link>
                                        <description><![CDATA[ Symptoms 
When opening the program, the following error message appears:
 &rsquo;Unable to load sysloadoverlay/sysload.ovl&rsquo;

Cause I
File is quarantined by security software (e.g., Avira, Avast, Norton, etc.)
Resolution I
To resolve this issue...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-300.html</guid>
										<title>How to Capture a Signature Using The Topaz Electronic Signature Pad</title>
										<link>//kb.erosupport.com/article-300.html</link>
                                        <description><![CDATA[To Capture a Signature Using The Topaz Electronic Signature Pad
Verify Printer setup has the correct Signature Pad Selected in Login Accounts &amp; Printer Setup
Setup &gt; Login Accounts &gt; Applicable Login &gt;ÃÂ Signature Pad Type
Setup &gt; Pr...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-404.html</guid>
										<title>Verify Error &quot;No Client Pass-Through Account Information&quot; Available on Bank Application</title>
										<link>//kb.erosupport.com/article-404.html</link>
                                        <description><![CDATA[ Symptoms 
There is no check box to enableÃÂ "Client Pass-Through Account Information" to be available for the Direct Deposit disbursement option on a bank application. &rsquo;Client-Pass-Through Account Information" Not Available &rsquo;

Cause 
Th...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-736.html</guid>
										<title>Verify Error: Package Not Loaded for Form : 01</title>
										<link>//kb.erosupport.com/article-736.html</link>
                                        <description><![CDATA[ Symptoms
 &rsquo;Package Not Loaded for Form :ÃÂ 01&rsquo; 
ÃÂ  ÃÂ 
 Cause 
Ghost data appears to be present
 Resolution 

From the Return Menu
Select Delete State
Click on the "dead" space within theÃÂ Delete State window
Select OKÃÂ 
Select O...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-507.html</guid>
										<title>Error Message: DataBase Access Error `incorrect aes key`</title>
										<link>//kb.erosupport.com/article-507.html</link>
                                        <description><![CDATA[ Symptoms 
When a new return is entered, the following error occurs: &rsquo;DataBase Access Error&#039;

 Cause 
This error is caused when the current year cannot access the tax data for the prior year program due to the prior year password being inc...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-418.html</guid>
										<title>Error Message: &quot;Startup Abort! Abt(Software CRC Error)&quot;</title>
										<link>//kb.erosupport.com/article-418.html</link>
                                        <description><![CDATA[

 Symptoms 
 When running the System Export forÃÂ List of non-returning clients, an error message similar to the following appears:ÃÂ   &#039;CrossLink Startup Abort!!! &gt; Abt (Unable to open last year index) Error: (020)&#039;

ÃÂ 
 Cause 
 Th...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-853.html</guid>
										<title>Wallet Reconciliation (Unpaid Invoices/Unable to send Remote Signatures)</title>
										<link>//kb.erosupport.com/article-853.html</link>
                                        <description><![CDATA[At approximately 10pm PDT daily, remote signatures fees are invoiced and charged according to the default payment stored within the wallet.ÃÂ If the payment method on file has an insufficient balance to cover the invoiceÃÂ associated with the...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-798.html</guid>
										<title>Bank Contact Info (All Banks)</title>
										<link>//kb.erosupport.com/article-798.html</link>
                                        <description><![CDATA[Listed below is the contact info for all partnering banks available to choose during enrollment.ÃÂ Important Note: Notify a lead if the partner advises they bank with Refundo.
Santa Barbara Tax Products Group (TPG)
Tax Pro Support: (800) 779-7228Tax...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-298.html</guid>
										<title>How to Convert an e-File Return to a Paper Return</title>
										<link>//kb.erosupport.com/article-298.html</link>
                                        <description><![CDATA[Converting an e-File Return

To start, open the return.
Navigate to the attached Form 8879 on the left side of program.
Right click on the Federal Form 8879 and choose Remove form.



Select OK to remove the 8879ÃÂ .


The Paper File form should att...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-152.html</guid>
										<title>Run Report For Non-Returning Clients</title>
										<link>//kb.erosupport.com/article-152.html</link>
                                        <description><![CDATA[How to view a list or running report of Non-Returning Clients
ÃÂ Confirm the Prior Year Path is entered.

Select the Setup menu.ÃÂ 
ChooseÃÂ Office Setup.
Select the General tab from the Application Settings window.
Use theÃÂ BrowseÃÂ button to ...]]></description>

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