<?xml version="1.0"?>

<rss version="2.0">


<channel>
<title>Home - All Categories - Error Message  </title>
<link>//kb.erosupport.com/category-47.html</link>
<description>This RSS Feed contains Articles of Category in the knowledge base. You can click on the title to view its content.</description>
<item>
										<guid>//kb.erosupport.com/article-437.html</guid>
										<title>Error Message: &quot;Login Refused, NO USER ID&quot;</title>
										<link>//kb.erosupport.com/article-437.html</link>
                                        <description><![CDATA[ Symptoms 
  An error message appears when transmitting.
&rsquo;Login Refused, NO USER ID&rsquo;ÃÂ 
 Cause 
 This message appears if either of the following are true: 

 The User ID entered in the program is invalid. 
 The account associated with th...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-532.html</guid>
										<title>Error Message: This file cannot be opened because it has no pages in Printing a PDF Return Copy</title>
										<link>//kb.erosupport.com/article-532.html</link>
                                        <description><![CDATA[ Symptoms 
 While printing a PDF tax return copy, the following error message appears:  &rsquo;This file cannot be opened because it has no pages.&rsquo; 
 Cause 
 This error can be caused by: 

  Printing bank documents on a tax return with no bank ...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-522.html</guid>
										<title>Error Message: Startup Abort!!! &gt;Abt (Software CRC error) Error: (020)...</title>
										<link>//kb.erosupport.com/article-522.html</link>
                                        <description><![CDATA[ Symptoms 
 When opening the program, an error message similar to the following appears:  &rsquo;Startup Abort!!! ÃÂ  ÃÂ ÃÂ ÃÂ 
 Cause 
 This can occur when the program is updated on a network while the program is open on another workstation. 
 I...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-476.html</guid>
										<title>Error Message: File is too big - File size Exceeds 5MB</title>
										<link>//kb.erosupport.com/article-476.html</link>
                                        <description><![CDATA[ Symptoms 
 When importing a file to the document archive, the following error message appears:ÃÂ   &rsquo;File is too big. File size Exceeds 5MB&rsquo;
 Cause 
 The file being imported is too large to store in the Document Archive. If the file bein...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-809.html</guid>
										<title>Error Message re: Module/Runtime/Exception When Opening the Networked 2021 Program from a Workstation</title>
										<link>//kb.erosupport.com/article-809.html</link>
                                        <description><![CDATA[ Symptoms ...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-446.html</guid>
										<title>Error Message: 11004 unable to make TCP connection when Transmitting</title>
										<link>//kb.erosupport.com/article-446.html</link>
                                        <description><![CDATA[ Symptoms 
 When attempting to transmit, an error message appears:   &rsquo;11004: unable to make TCP connection&rsquo; 

ÃÂ 
 Cause 
 This behavior can occur if any of the following are true: 

 There is no active internet connection.
Internet spee...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-814.html</guid>
										<title>Error Message: Hosted RemoteApp Error The program did not start..</title>
										<link>//kb.erosupport.com/article-814.html</link>
                                        <description><![CDATA[Symptoms:
When opening the Tax Client you are prompted with the following error:ÃÂ  &rsquo;RemoteApp ErrorThe program did not start on the remote computer. For assistance, contact your system administrator.&rsquo; 

Resolution:

Re-configure the Hos...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-479.html</guid>
										<title>Error Message: &quot;C0000005 Xlink exception error&quot; While  Opening The Program</title>
										<link>//kb.erosupport.com/article-479.html</link>
                                        <description><![CDATA[ Symptoms 
While opening the program, the following error message appears:
&rsquo;Xlink hardware exception C0000005!C:&#92;xlinkYY&#92;overlay&#92;opcodes.000 at: 5ED0&rsquo;
 Cause 
This issue can occur if the program was not updated properly, possi...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-810.html</guid>
										<title>Error Message: Unable to load module : addons/oscrypt.dll</title>
										<link>//kb.erosupport.com/article-810.html</link>
                                        <description><![CDATA[ Symptoms 
Program produces error: &rsquo;Unable to load module : addons/oscrypt.dll&rsquo;

ÃÂ 
Resolution I

On the PC with the error, navigate to the install folder.
 Open the utils folder
Right click on application VC_redist.x86
Run application ...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-503.html</guid>
										<title>Error Message: Invalid Check Number Appears While Printing a Check</title>
										<link>//kb.erosupport.com/article-503.html</link>
                                        <description><![CDATA[Symptoms
While printing a check, the following error message appears:ÃÂ  &rsquo;Invalid Check Number&rsquo;
Cause
The starting or ending check number that was entered in the program is incorrect or missing. The check inventory must be added with val...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-758.html</guid>
										<title>Error Message: Unable to load module addons/httpcom.dll</title>
										<link>//kb.erosupport.com/article-758.html</link>
                                        <description><![CDATA[ Symptoms 

Importing a mobile return from Mobile application retrieval utility -or-
ClickingÃÂ Utility &gt; Transfer Returns OnlineÃÂ -or-
Sending an email or text message from the software &rsquo;Unable to load module addons/httpcom.dll&rsquo; 

...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-467.html</guid>
										<title>Error Message: Site ID Not Found in Database  Add or Correct When Verifying a Return</title>
										<link>//kb.erosupport.com/article-467.html</link>
                                        <description><![CDATA[ Symptoms 
 In verifying a tax return, the following error message appears:ÃÂ    &rsquo;Site ID Not Found in Database Ã¢â¬â Add or Correct&rsquo; 
 ÃÂ ÃÂ  
 Cause 
 This error will occur if both the following conditions are true: 

The program ...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-560.html</guid>
										<title>Error Message: &quot;Script Compile Error: Duplicate Label...&quot;</title>
										<link>//kb.erosupport.com/article-560.html</link>
                                        <description><![CDATA[ Symptoms 
 Upon opening the software, an error message occurs.   &#039;Script Compile Error: Duplicate label&#039;  

Cause
 The 1040zz file may be corrupt. 
Resolution

Navigate to theÃÂ &#92;xlink##&#92;software (replacing "##" with the year of t...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-690.html</guid>
										<title>Error Message: &quot;Electronic Filing Identification Number (EFIN) in the Return Header...&quot;</title>
										<link>//kb.erosupport.com/article-690.html</link>
                                        <description><![CDATA[Symptoms
Efiling a return with an EFIN that isn&#039;t approved by the IRSÃÂ  &rsquo;Error: Electronic Filing Identification Number (EFIN) in the Return Header must be listed in the e-File database and in accepted status&rsquo; 
Cause
The EFIN is no...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-432.html</guid>
										<title>Error Message When Activating TextLink: The module C:&#92;xlinkYY&#92;sendtext.dll failed with error code 0x80004005&quot;</title>
										<link>//kb.erosupport.com/article-432.html</link>
                                        <description><![CDATA[ Symptoms 
 When activatingÃÂ TextLink in Office Setup - TextMsg/Email, the following error messages appear:
  &#039;The module Ã¢â¬ÅC:&#92;xlinkYY&#92;sendtext.dllÃ¢â¬Â was loaded but the call to DllRegisterServerÃÂ failed with error code 0x80...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-478.html</guid>
										<title>Error Message: &quot;Return Locked on Current SSN by Service Bureau&quot;</title>
										<link>//kb.erosupport.com/article-478.html</link>
                                        <description><![CDATA[Symptoms: 
When a  return  is transmitted, it is refused/rejected with the following error: &rsquo;Return   Locked   on  Current SSN by Service Bureau.&rsquo;
Cause:
This refusal is found in a multi-office environment when one of the following is tru...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-802.html</guid>
										<title>Verify Error &quot;Invalid RT/ERC Account Number - Check Setup Options&quot;</title>
										<link>//kb.erosupport.com/article-802.html</link>
                                        <description><![CDATA[ Symptoms 
 When verifying fatal error displays:ÃÂ   &rsquo;Invalid RT/ERC Account Number -ÃÂ  Check Setup Options&rsquo; 
Cause 
The deposit informationÃÂ on the Form 8879 has been altered.
 This can happen due to a SSN change or by the ERO tryin...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-430.html</guid>
										<title>Error Message: Software Error/Interrupt!  Abt (Bind or Listen failed on TCP H)</title>
										<link>//kb.erosupport.com/article-430.html</link>
                                        <description><![CDATA[

Symptoms
When opening a file in theÃÂ Document Archive,ÃÂ the following error message appears: &rsquo;Software Error /Interrupt!! - Abt (Bind or Listen failed on TCP H)&rsquo;
or
&rsquo;Software Error /Interrupt!! - Error: (043) file does&#039;t ...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-497.html</guid>
										<title>Error Message: Unable to load sysload: overlay/sysload.ovl while opening the program</title>
										<link>//kb.erosupport.com/article-497.html</link>
                                        <description><![CDATA[ Symptoms 
When opening the program, the following error message appears:
 &rsquo;Unable to load sysloadoverlay/sysload.ovl&rsquo;

Cause I
File is quarantined by security software (e.g., Avira, Avast, Norton, etc.)
Resolution I
To resolve this issue...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-487.html</guid>
										<title>Error message: Software Error/Interrupt!! DbChain () While Opening a Tax Return</title>
										<link>//kb.erosupport.com/article-487.html</link>
                                        <description><![CDATA[ Symptoms 
 In attempting to open a tax return, an error message appears:ÃÂ    &rsquo;Software Error/Interrupt!! DbChain ()&rsquo; 
ÃÂ  ÃÂ 

ÃÂ 
Cause 
 This issue occurs when return data for a specific return becomes corrupted or otherwise unrea...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-840.html</guid>
										<title>Wallet Error: Invalid Signature with ACH Authorization</title>
										<link>//kb.erosupport.com/article-840.html</link>
                                        <description><![CDATA[ Symptoms 
 Error occurs when attempting to sign the ACH Authorization window &rsquo;Signature is invalid.&rsquo;
Possible Cause 
Email link opened in Edge Browser
Resolution 

Suggest to use another browser i.e. Firefox, Chrome, Safari...
 Suggest t...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-472.html</guid>
										<title>Error Message: Check Numbers Overlap with existing Check Inventory Appears When Attempting to Activate Checks</title>
										<link>//kb.erosupport.com/article-472.html</link>
                                        <description><![CDATA[ Symptoms 
When activating aÃÂ checkÃÂ range, the following error message appears: &rsquo;CheckÃÂ NumbersÃÂ OverlapÃÂ with existingÃÂ CheckÃÂ Inventory&rsquo; 
 ÃÂ ÃÂ  
 Cause 
This error message will appear if:

TheÃÂ checkÃÂ range entere...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-473.html</guid>
										<title>Error Message: &quot;Cannot open clientsignature.pdf from host&quot; When Attempting to Capture a Signature Using The Topaz Signature Pad</title>
										<link>//kb.erosupport.com/article-473.html</link>
                                        <description><![CDATA[ Symptoms 
When attempting to capture a signature using the Topaz Signature Pad, the following error message appears:ÃÂ  &rsquo;Cannot openÃÂ clientsignature.pdfÃÂ from host&rsquo; 
 ÃÂ ÃÂ  
 Cause 
This issue can occur if the version of Adobe R...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-496.html</guid>
										<title>Error Message: Unable to load module, overlay/stack.000</title>
										<link>//kb.erosupport.com/article-496.html</link>
                                        <description><![CDATA[ Symptoms 
When opening the program, the following error message appears: &rsquo;overlay/stack.000Unable to load module&rsquo;

 ÃÂ  
Cause 
This error message will appear if the module file does not exist, does not have access to load, or is corrup...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-526.html</guid>
										<title>Error Message: Software Startup Abort!!! &gt;Abt (Unable to open last year index) Error: (020)</title>
										<link>//kb.erosupport.com/article-526.html</link>
                                        <description><![CDATA[ Symptoms 
When running the List of Non-Returning Clients report, the following error appears: &rsquo;Startup Abort!!! &gt;Abt (Unable to open last year index) Error: (020) utils&#92;SSNDIFF.xl.40 :LASTYDB =:/dir20YY.idx&rsquo; 
ÃÂ 
 Cause 
This iss...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-482.html</guid>
										<title>Error Message:  Login Refused, Bad PASSWORD  While Transmitting</title>
										<link>//kb.erosupport.com/article-482.html</link>
                                        <description><![CDATA[ Symptoms 
 When  transmitting, the following error message appears:     &rsquo;Login Refused, Bad PASSWORD&rsquo;  
 ÃÂ ÃÂ  
 Cause 
This error message can occur due to the following reasons:

  The User ID entered  in  the program isÃÂ incorrect...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-947.html</guid>
										<title>Error Message: Software Error/Interrupt! Abt (DIRFETCH: Wrong DCNX)</title>
										<link>//kb.erosupport.com/article-947.html</link>
                                        <description><![CDATA[ Symptoms 
During transmit to Central Site the following error populates. &rsquo;Software Error/Interrupt! Abt (DIRFETCH: Wrong DCNX)

Resolution 

Navigate to Utility &gt; System Utility
Select Tax Return Audit
Then click the Run Utility button
Find...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-736.html</guid>
										<title>Verify Error: Package Not Loaded for Form : 01</title>
										<link>//kb.erosupport.com/article-736.html</link>
                                        <description><![CDATA[ Symptoms
 &rsquo;Package Not Loaded for Form :ÃÂ 01&rsquo; 
ÃÂ  ÃÂ 
 Cause 
Ghost data appears to be present
 Resolution 

From the Return Menu
Select Delete State
Click on the "dead" space within theÃÂ Delete State window
Select OKÃÂ 
Select O...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-443.html</guid>
										<title>Error Message: Software Error/Interrupt!! XIExec () in Printing a Tax Return to a PDF.</title>
										<link>//kb.erosupport.com/article-443.html</link>
                                        <description><![CDATA[ Symptoms 
 ÃÂ When printing a tax return as a PDF, an error message appears.    &rsquo;   Software Error /Interrupt!!ÃÂ XIExecÃÂ () Error: (11)ÃÂ ERROR_FILE_NOT_FOUND     &rsquo;  
 ÃÂ  
 Cause 

 In most cases, this error will occur when the p...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-507.html</guid>
										<title>Error Message: DataBase Access Error `incorrect aes key`</title>
										<link>//kb.erosupport.com/article-507.html</link>
                                        <description><![CDATA[ Symptoms 
When a new return is entered, the following error occurs: &rsquo;DataBase Access Error&#039;

 Cause 
This error is caused when the current year cannot access the tax data for the prior year program due to the prior year password being inc...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-735.html</guid>
										<title>Verify Error: ID Issuance Date Invalid</title>
										<link>//kb.erosupport.com/article-735.html</link>
                                        <description><![CDATA[ Symptoms 
During the verification of a return, the following fatal error populates preventing queueing of the return.  Verify Error: &#039;ID Issuance Date Invalid&#039;

ÃÂ 
 ÃÂ ÃÂ  
 Cause 
The bank application was created prior to the issuance...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-422.html</guid>
										<title>Error Message: Setup has detected that unInstallShield is in use... Error 432. While Installing or Uninstalling The Program</title>
										<link>//kb.erosupport.com/article-422.html</link>
                                        <description><![CDATA[Symptoms
When installing or uninstalling the program, the following message appears:ÃÂ  &rsquo;Another instance of this setup is already running. Please wait for the other instance to finish and then try again.&rsquo;

ÃÂ 
 Cause 
This issue can oc...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-445.html</guid>
										<title>Error Message: Software Error/Interrupt!! TextFlush in Creating a PDF Return Copy</title>
										<link>//kb.erosupport.com/article-445.html</link>
                                        <description><![CDATA[ Symptoms 
 When printing a tax return to PDF, the following error message appears:   &rsquo;Software Error/Interrupt!! TextFlushThe system cannot find the path specified.&rsquo; 

ÃÂ 
 Cause 
 This error occurs when the program is configured to use...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-51.html</guid>
										<title>Install Error: Windows Protected Your PC</title>
										<link>//kb.erosupport.com/article-51.html</link>
                                        <description><![CDATA[ Symptoms 
 A pop-up displaying "Windows protected your PC" appears with a "Don&#039;t Run" option.   &rsquo;Windows protected your PC&rsquo; 
 Cause 
 Windows could not recognize the file as one that is commonly downloaded and treats the software as...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-455.html</guid>
										<title>ERROR &quot;Transmitter Fee does not match Central Site EFIN record&quot; when Transmitting a Tax Return</title>
										<link>//kb.erosupport.com/article-455.html</link>
                                        <description><![CDATA[Transmission Refusal
Once transmitting a tax return, a refusal message results:
ÃÂ  ÃÂ  ÃÂ  ÃÂ  ÃÂ  ÃÂ  ÃÂ  &#039;Transmitter Fee does not match Central Site EFIN record."
This issue can occur if the fees for the EFIN have changed since the re...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-488.html</guid>
										<title>Error message: Setup has detected that unInstallShield is in use.  Please close unInstallShield and restart setup.  Error 432.</title>
										<link>//kb.erosupport.com/article-488.html</link>
                                        <description><![CDATA[A Setup Error
ÃÂ 
In attemptingÃÂ to install or uninstall the software, the following message appears:ÃÂ 
&#039;Setup has detected that unInstallShield is in use. Please close unInstallShield and restart setup. Error 432.&#039;
ÃÂ 
This issue can...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-508.html</guid>
										<title>Error Message: `File Access Error....&quot; While Installing Updates</title>
										<link>//kb.erosupport.com/article-508.html</link>
                                        <description><![CDATA[ Symptoms 
 While installing updates, states or additional products, the following error message appears:   &rsquo;Unable to open: software/1040us0 ERROR_ACCESS_DENIED Access is denied.&rsquo;File Access Error

 Cause 
 This issue can occur if any of...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-730.html</guid>
										<title>Error Message: &quot;Login Refused, Already Online&quot;</title>
										<link>//kb.erosupport.com/article-730.html</link>
                                        <description><![CDATA[ Symptoms 
When attempting to transmit to Central Site an error populates preventing that transmission.   &rsquo;Login Refused, Already Online&rsquo;ÃÂ 
 ÃÂ ÃÂ 

ÃÂ 
ÃÂ 
ÃÂ 
ÃÂ 
 Cause 
AnÃÂ instanceÃÂ of the program is connected/connecting ...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-519.html</guid>
										<title>Error Message: Startup Abort!!! &gt;DB2 Load Error: (030)</title>
										<link>//kb.erosupport.com/article-519.html</link>
                                        <description><![CDATA[ Symptoms 
When opening the program, the following error message appears: &rsquo;Startup Abort!!!DB2 Load Error: (030)&rsquo; 
Cause
This error can occur if there was an issue applying a previous program update.
Resolution
The program must be uninsta...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-500.html</guid>
										<title>Error Message: Form Imported or Not Supported Appears While Printing</title>
										<link>//kb.erosupport.com/article-500.html</link>
                                        <description><![CDATA[ Symptoms 
 While printing a form, the following message appears:   &rsquo;Form Imported or Not Supported&rsquo;

ÃÂ 
 ÃÂ ÃÂ  
 Cause 
 This error may occur for several reasons: 

 Bank Application 

 This error occurs when trying to print the ban...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-517.html</guid>
										<title>Error Message: `Tax Form Printing Unavailable`</title>
										<link>//kb.erosupport.com/article-517.html</link>
                                        <description><![CDATA[ Symptoms ...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-509.html</guid>
										<title>Error message: Software Error/Interrupt!! DlgMake (WEBROWSER) Error: (100) While Opening Archived Documents</title>
										<link>//kb.erosupport.com/article-509.html</link>
                                        <description><![CDATA[ Symptoms 
 When opening archived documents, the following error message appears:   &rsquo;Software Error/Interrupt!! DlgMake (WEBROWSER) Error: (100) ERROR_CANNOT_FIND_WND_CLASS:&rsquo; 
Cause
 This behavior can occur if the program is configured to...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-456.html</guid>
										<title>Invalid Characters or Symbols During Printing</title>
										<link>//kb.erosupport.com/article-456.html</link>
                                        <description><![CDATA[ Symptoms 
In printing a tax return, the return prints with invalid characters, such asÃÂ ÃÂ Ã¢âÂ¡, Ã¢â°Â¥, Ã¢âÂ¦, Ã¢ââ¦, Ã¢ââ, Ã¢ââ, Ã¢âÂ¢, Ã¯Â¬Â, Ã¢â°Â¥, and etc.
Cause 
This can occur because the printer may not be using comp...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-527.html</guid>
										<title>Error Message: Error/interrupt abt(software trc error) error020 xlink abort With Links on The Work In Progress Summary</title>
										<link>//kb.erosupport.com/article-527.html</link>
                                        <description><![CDATA[ Symptoms 
 ÃÂ When selecting a link on the Work In Progress Summary, the following error message appears:   &rsquo;Error/interrupt abt(software crc error) error 020 xlink abort.&rsquo; 
 ÃÂ ÃÂ  
 Cause 
 This issue can occur if a program file is ...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-474.html</guid>
										<title>Error message: Error 1324. The path XXXX contains an invalid character.</title>
										<link>//kb.erosupport.com/article-474.html</link>
                                        <description><![CDATA[ Symptoms 
When installing the program, an error message similar to the followingÃÂ appears:ÃÂ  &rsquo;Error 1324. The path XXXX contains an invalid character.&rsquo; 

ÃÂ ÃÂ  
 Cause 
This issue can occur if there is no Ã¢â¬ÅC:Ã¢â¬Â drive on...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-737.html</guid>
										<title>Error Message: &quot;Unable to load module display/gdimenu.001&quot;</title>
										<link>//kb.erosupport.com/article-737.html</link>
                                        <description><![CDATA[ Symptoms 
While loading software the following error occurs.
&rsquo;Unable to load module display/gdimenu.001&rsquo;ÃÂ ÃÂ 
 Cause 
Unknown at this time.ÃÂ 
 Resolution #1

Reboot PC - Try this resolution first before using the other suggested met...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-431.html</guid>
										<title>Error Message: FRM EF-PMT: PAYMENT invalid requested payment date&quot;</title>
										<link>//kb.erosupport.com/article-431.html</link>
                                        <description><![CDATA[ Symptoms 
 When the tax return is verified, the following error is displayed:ÃÂ   
&rsquo;PAYMENT Invalid requested payment date&rsquo; 
 Cause 
 This error is related to the Form EF-PMT, andÃÂ can occur for a number of reasons:ÃÂ  


 When the r...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-708.html</guid>
										<title>Age Restrictions for Advance/RT bank products</title>
										<link>//kb.erosupport.com/article-708.html</link>
                                        <description><![CDATA[ Symptoms 
Verify error prevents transmission of return.  &rsquo;Age Requirements Not Met for RT/ERC&rsquo; 
ÃÂ  ÃÂ 
 Cause

That Taxpayer is not eligible to get RT (Bank Products)

TPG/SBTPG Santa Barbara Bank
Alabama min age 19
Nebraska min age 1...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-819.html</guid>
										<title>&quot;Error - ICLRMetaHost::GetRuntime failed&quot;</title>
										<link>//kb.erosupport.com/article-819.html</link>
                                        <description><![CDATA[ Symptoms 
 When attempting to send email or using TextLink, the following message appears:  &rsquo;Error - ICLRMetaHost::GetRuntime failed&rsquo; 

Cause 
 This occurs when the computer does not have the required .NET Framework.
Resolution 

Close t...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-528.html</guid>
										<title>Tax Return Transmittal Refusal Message: Return accepted for diagnosis</title>
										<link>//kb.erosupport.com/article-528.html</link>
                                        <description><![CDATA[ Symptoms 
 When transmitting a tax return, the return is refused with the following message:    &rsquo;Return accepted for diagnosis&rsquo; 
 ÃÂ  
 Cause 
 Tax return was transmitted with the "Submit for Diagnostics" checkbox checked on the Queue R...]]></description>

									</item>
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