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<title>Home - All Categories - Hosted Program  </title>
<link>//kb.erosupport.com/category-61.html</link>
<description>This RSS Feed contains Articles of Category in the knowledge base. You can click on the title to view its content.</description>
<item>
										<guid>//kb.erosupport.com/article-227.html</guid>
										<title>How to Create a Login Account</title>
										<link>//kb.erosupport.com/article-227.html</link>
                                        <description><![CDATA[
Log into the software as a user with administrator rights.
From the top menu, selectÃÂ Setup and Login Accounts.ÃÂ 
ClickÃÂ AddÃÂ to open theÃÂ Login PreferencesÃÂ window.
In theÃÂ Login ID, enterÃÂ a uniqueÃÂ Login ID. This cannot be chang...]]></description>

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<item>
										<guid>//kb.erosupport.com/article-405.html</guid>
										<title>Rejection: Primary SSN and Primary Name Control Text  Must Match The E-File Database</title>
										<link>//kb.erosupport.com/article-405.html</link>
                                        <description><![CDATA[A reject with the SSN and the e-File database
This is a reject for the mismatch for the taxpayer name. (IRS only checks the first 4 letters of the last name, DOB, and the social)
Suggest to the preparer to acquire the prior year ACK&#039;d return &am...]]></description>

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<item>
										<guid>//kb.erosupport.com/article-954.html</guid>
										<title>ScreenShare - ConnectWise</title>
										<link>//kb.erosupport.com/article-954.html</link>
                                        <description><![CDATA[ScreenShare - ConnectWise
Screen-sharing tool (Used for Technical Support Troubleshooting)
To Join from the Website &gt;ÃÂ https://help.remotetaxsupport.com/
Landing Page &gt;ÃÂ 

Navigate to the website &amp; wait for the Support Agent to give you...]]></description>

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<item>
										<guid>//kb.erosupport.com/article-155.html</guid>
										<title>Identity Protection PIN (IP PIN) Location For The Taxpayer, Spouse or Dependent</title>
										<link>//kb.erosupport.com/article-155.html</link>
                                        <description><![CDATA[An Identity Protection PIN (IP PIN) is a six-digit number that prevents someone else from filing a tax return using the taxpayer&#039;s Social Security number or Individual Taxpayer Identification Number. The IP PIN is known only to the taxpayer and...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-679.html</guid>
										<title>ScreenShare -Show My PC</title>
										<link>//kb.erosupport.com/article-679.html</link>
                                        <description><![CDATA[ERO Screen-sharing tool (Used for Technical Support Troubleshooting)https://erosupport.showmypc.com/...]]></description>

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<item>
										<guid>//kb.erosupport.com/article-814.html</guid>
										<title>Error Message: Hosted RemoteApp Error The program did not start..</title>
										<link>//kb.erosupport.com/article-814.html</link>
                                        <description><![CDATA[Symptoms:
When opening the Tax Client you are prompted with the following error:ÃÂ  &rsquo;RemoteApp ErrorThe program did not start on the remote computer. For assistance, contact your system administrator.&rsquo; 

Resolution:

Re-configure the Hos...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-254.html</guid>
										<title>How to Use The Import Button on Schedule 8949/1099-B</title>
										<link>//kb.erosupport.com/article-254.html</link>
                                        <description><![CDATA[Step 1: Create an Excel spreadsheet with the information to be imported
The format of the spreadsheet should be as follows:

ÃÂ Use the following to copy/paste to your CSV file to create the template, or see below for template.
NOTE: The first row n...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-179.html</guid>
										<title>Modernized e-File Schemas and Business Rules for Individual Tax Returns and Extensions</title>
										<link>//kb.erosupport.com/article-179.html</link>
                                        <description><![CDATA[The tables below provide links to the Tax Year Specific Release Memorandum, XML Schemas, and Business Rules for the Modernized e-File (MeF) 1040 Series and Extensions...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-922.html</guid>
										<title>ScreenShare - Show My PC Web Version for Chromebook</title>
										<link>//kb.erosupport.com/article-922.html</link>
                                        <description><![CDATA[Control and View Remote PC using Chromebook...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-807.html</guid>
										<title>How to  reconfigure the Hosted TaxClient</title>
										<link>//kb.erosupport.com/article-807.html</link>
                                        <description><![CDATA[Reconfiguring the TaxClient is often recommended when the TaxClient is not running as expected. Important Note: Launching the TaxClient after a reconfigure will prompt the Configure Client window. The USERID and TaxClient Password are needed to...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-631.html</guid>
										<title>How to Setup and Manage the Hosted Login</title>
										<link>//kb.erosupport.com/article-631.html</link>
                                        <description><![CDATA[The Hosted UserID will be setup on one of two servers. Each server has a dedicated website to manage the hosted login (email) added by Support. See KB 628 for server details. The website includes the ability to change password, use the forgot...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-844.html</guid>
										<title>PayJunction API Information</title>
										<link>//kb.erosupport.com/article-844.html</link>
                                        <description><![CDATA[New to TaxYear 2021 is the option for PayJunction.This is a third party all-in-one contactless payment processing solution.Support is provided by PayJunction.
Link for Website:ÃÂ https://www.payjunction.com/payments/
Setup PayJunction information

L...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-269.html</guid>
										<title>How to Change a Tax Return Owner From the Utility Menu</title>
										<link>//kb.erosupport.com/article-269.html</link>
                                        <description><![CDATA[Changing a Tax Return OwnerÃÂ (Assign Tax Return to a different User ID) Note: This is done from the Main/Master User ID.ÃÂ 

From the main site software, sign in as a user with administration rights.
Click on theÃÂ UtilityÃÂ Menu and selectÃÂ C...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-932.html</guid>
										<title>Switching out of S mode in Windows</title>
										<link>//kb.erosupport.com/article-932.html</link>
                                        <description><![CDATA[S mode is designed for security and performance, exclusively running apps from the Microsoft Store. If you want to install an app that isn&#039;t available in the Microsoft Store, you&#039;ll need to switch out of S mode.ÃÂ Switching out of S mode...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-222.html</guid>
										<title>How to View Status of a Bank Application in Desktop/Hosted</title>
										<link>//kb.erosupport.com/article-222.html</link>
                                        <description><![CDATA[To view the status of a bank application in the software, the following steps are provided:

From the "Work In Progress"(WIP) screen, click on theÃÂ QuickÃÂ button.
TheÃÂ Query Return StatusÃÂ window opens. Enter the desired Last Name orÃÂ SSNÃ...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-951.html</guid>
										<title>How to Create a Return for Puerto Rico Residents (1040-SS)</title>
										<link>//kb.erosupport.com/article-951.html</link>
                                        <description><![CDATA[It is best to start this process with a newly created return and NO other forms added. If there areÃÂ any 1040 related forms within the return or options for 1040-SS won&#039;t populate. 

From the Client Data form within the return 
Check the box i...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-742.html</guid>
										<title>ScreenShare -Chrome Remote Desktop</title>
										<link>//kb.erosupport.com/article-742.html</link>
                                        <description><![CDATA[ScreenShare -Chrome Remote Desktop
Alternate to usingÃÂ ShowMyPC screen sharing tool.

Navigate to the following address &amp; DL/Install if needed:ÃÂ https://remotedesktop.google.com/support
Select Remote Support
Have ERO select the Generate Code ...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-937.html</guid>
										<title>Return Status Codes</title>
										<link>//kb.erosupport.com/article-937.html</link>
                                        <description><![CDATA[Here is a list of potential Return Status codes within the 1040 Software &amp; 1040 Online programs.
]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-928.html</guid>
										<title>Suggested printing setup for Hosted</title>
										<link>//kb.erosupport.com/article-928.html</link>
                                        <description><![CDATA[Use this article to troubleshoot printing issues within the Hosted program. Print issues sometimes can be resolved by logging out &amp; back in of the hosted program.
Print Setup Location
Verify Print Setup looks like the image below.

Check, Registe...]]></description>

									</item>
<item>
										<guid>//kb.erosupport.com/article-656.html</guid>
										<title>User Status and User Status Codes Database</title>
										<link>//kb.erosupport.com/article-656.html</link>
                                        <description><![CDATA[User Status and User Status Codes Database...]]></description>

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