From the main PC, follow the steps below to locate the name of a Main computer (Host PC). Steps will differ depending on the version of Windows.  Windows 8 Click on the Start Button . In the search box, type Computer. Right click... Read More

Symptoms Importing a mobile return from Mobile application retrieval utility -or- Clicking Utility > Transfer Returns Online -or- Sending an email or text message from the software ’Unable to load module addons/httpcom.dll’ ... Read More

ERO Screen-sharing tool (Used for Technical Support Troubleshooting)https://erosupport.showmypc.com/ Be aware that this version of showmypc (SMPC) screen shares doesn't expire.  Suggest to the ERO/end-user before disconnecting call to close... Read More

Symptoms While opening the program, the following error message appears: ’Xlink hardware exception C0000005!C:\xlinkYY\overlay\opcodes.000 at: 5ED0’ Cause This issue can occur if the program was not updated properly,... Read More

To update a Transfer installation (non-transmitting copy of the program), a copy of the updates from the Transmitting PC will need to be manually moved over.  QUICK RESOLUTION STEPS Step 1: Back up files on up-to-date program From inside the... Read More

Symptoms A pop-up displaying "Windows protected your PC" appears with a "Don't Run" option. ’Windows protected your PC’ Cause Windows could not recognize the file as one that is commonly downloaded and treats the software as... Read More

Symptoms When the program is opened, the “Login” field is populated with the current Windows user account name.    Cause This issue can occur if The Use Windows Login check box is selected on the Login Accounts screen. If the Use Windows... Read More