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Request Remote Signature in MSO

How to request a remote signature within the MSO program. From within the specific return the "Sign Document" request can be found. For TaxYear 2020 verify the Taxpayer Information has the "yes" radial selected. Wallet will also have to be completed.... Read More

Install Topaz Signature Drivers for MSO

How to Install the Topaz Signature Drivers in MSO First Verify the login setup will prompt for the Topaz signature. Navigate to Setup Select Logins Find the Login requesting the Topaz signature option Hover over the "yellow exclamation" if present... Read More

Supported Signature Pads

The following signature pads are supported with the use of the software: Topaz SigLite Supported Models Topaz SigLite™ 1x5 T-S460 Topaz SigLite™ 1x5 T-S461 Topaz SigLite™ LCD 1x5 TL460 Scriptel Supported Models Scriptel Slimline LCD SC... Read More

Font Load Error

Symptoms While launching the software. ’There was a problem loading display Fonts. Please reboot your system to reset windows fonts cache. Do you want to continue the application without the fonts?’ Cause Font cache issues... Read More

Error Message When Activating TextLink: The module C:\xlinkYY\sendtext.dll failed with error code 0x80004005"

Symptoms When activating TextLink in Office Setup - TextMsg/Email, the following error messages appear: 'The module “C:\xlinkYY\sendtext.dll” was loaded but the call to DllRegisterServer failed with error code 0x80004005.'... Read More