This process may be useful in situations where the network host is running Windows 8/8.1 and the workstations are unable to view the host on the network. A possible cause of this is the network type on the host machine being set to “Public.”... Read More

All computers must be in "private/home/work network. Avoid Public Network.  Read More

Symptoms When attempting to open the program on a network workstation, the following error message appears: Cause This issue occurs when the shared data folder is not shared with the full control permission. Resolution 1: Share the folder with the... Read More

  This networked printer problem is broken down into two main troubleshooting areas: Hardware and Software. The following procedure assumes a networked client machine is trying to connect to a shared printer that is physically installed on a... Read More

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How to share "Hosts" install folder for networking purpose. Open File Explorer on the "Host" machine  Main PC where program was installed or database files are located. Locate the xlink## folder (by default C: drive) Right click on xlink##... Read More

During the install, a shortcut is added to your desktop. This shortcut provides a quick and convenient way to access the software. This article provides steps on how to restore a deleted shortcut and how to create a shortcut for a workstation when... Read More

This setup is used when one Desktop User ID is purchased, and the office will allow other workstations to access the software. The Main PC/Server is shared to allow access to the software on multiple pcs when they are connected to the same network... Read More

SMS TEXTING TERMS AND CONDITIONSLast Updated: July 2020 Please read these terms and conditions carefully regarding our SMS service known as Tax Office Alerts. You are agreeing to or have agreed to opt-in to receive non-marketing and marketing text... Read More

TERMS OF SERVICE FOR ONLINE TAX PREPARATION SERVICES - TAX YEAR 2021 BY CLICKING THE "ACCEPT" BUTTON OR ACCESSING OR USING THE SERVICES, YOU ARE ENTERING INTO AND AGREEING TO BE BOUND BY THE TERMS OF THIS AGREEMENT. IF YOU DO NOT AGREE TO THE... Read More

Symptoms When opening a tax return, an error message similar to the following appears:  'Tax Return Already Open. Override Lock Out?'      Cause This issue can occur if the tax return is open on another copy of the program... Read More

Symptoms When opening the program, an error message similar to the following appears: ’Startup Abort!!!       Cause This can occur when the program is updated on a network while the program is open on another workstation. IMPORTANT... Read More

Symptoms When opening archived documents, the following error message appears: ’Software Error/Interrupt!! DlgMake (WEBROWSER) Error: (100) ERROR_CANNOT_FIND_WND_CLASS:’ Cause This behavior can occur if the program is configured to... Read More

Symptoms While installing updates, states or additional products, the following error message appears: ’Unable to open: software/1040us0 ERROR_ACCESS_DENIED Access is denied.’File Access Error Cause This issue can occur if any of... Read More

Symptoms When installing the program, an error message similar to the following appears:  ’Error 1324. The path XXXX contains an invalid character.’    Cause This issue can occur if there is no “C:” drive on your computer.... Read More

Symptoms When starting the program on a workstation computer, the following error message appears: ’Windows cannot access the specified device, path or file’   Cause This issue can occur if the Internet Explorer security... Read More

Symptoms When attempting to transmit, an error message appears: ’11004: unable to make TCP connection’   Cause This behavior can occur if any of the following are true: There is no active internet connection. Internet speed... Read More

Changing a Computer's NameHaving multiple computers with the same name on a network can be very problematic.NOTE: If the main computer's/server's name is changed, it will be necessary to remap all the shares for every year on all... Read More

How to Install the Program Step 1: Download and install the program  Download link: EMP Portal contains current link for program. Download the file. Double-click the file downloaded to begin the installation (If prompted by Windows, click '... Read More

   The Patient Protection and Affordable Care Act (Affordable Care Act) adds many protections related to employment-based group health plans for you and your family.  These include extending dependent coverage up to age 26; prohibiting... Read More

CAUSEWhen configured as a network host, TaxSlayer Pro workstations save tax returns into a network folder on the server. The Programs Data Converter is unable to convert from the network folder; therefore, returns that only exist in the network... Read More

Symptoms When opening the networked 2021 desktop program from a workstation you receive the following error message. ’Unable to load module overlay/barcode.000’or’Unable to load module overlay/mfcole.001’or'C0000005... Read More

 PRIVACY POLICY Central Site Important Information: Please read this carefully as we have made updates to our Privacy Policy. This Privacy Policy goes into effect September 2020.  At Central Site (“CPTS,” “us,” “we,” “our”), we... Read More

Here you will find a list of Knowledge Base Articles that are tax phase specific. Description Suggested Article Phase TIME For CHANGE Software System Requirements All Season Oct-April E-Filing Prior Year Tax Returns All Season Oct-April ... Read More

Symptoms When opening the program, the following message appears: ’xlink32.exe - System Error’ Resolution From the workstation Navigate to the install folder on the host machine (through network) Right click on application�... Read More

Symptoms When attempting to print a check, the following error message appears: ’Abort Interrupt! Unable to read check image’  Cause This behavior can occur if the program is not updated to the latest version. Before performing... Read More

Symptoms When opening the program, the following error message appears: ’Unable to load sysloadoverlay/sysload.ovl’ Cause I File is quarantined by security software (e.g., Avira, Avast, Norton, etc.) Resolution I To resolve this issue... Read More

Symptoms While opening the program, the following error message appears: ’Xlink hardware exception C0000005!C:\xlinkYY\overlay\opcodes.000 at: 5ED0’ Cause This issue can occur if the program was not updated properly,... Read More

The Transfer Return function is used to move a tax return from one install to another install (Example: 2 PCs NOT in the same network). To transfer the return, some form of portable media is needed (e.g. a flash drive, portable hard drive, etc).... Read More

Software updates are important and should be applied often at the start of season. These updates assure the software is running as expected and also allows you to retrieve all required IRS and State related forms updates, once released. Important... Read More

Configuring a receipt range IMPORTANT: If there are unnetworked multiple workstation computers in your office, it is recommend to stagger the receipt range numbers to prevent overlapping. For example: Workstation Receipt Range Workstation One   1... Read More

To update a Transfer installation (non-transmitting copy of the program), a copy of the updates from the Transmitting PC will need to be manually moved over.  QUICK RESOLUTION STEPS Step 1: Back up files on up-to-date program From inside the... Read More