Symptoms In the attempt to send a text message or email a return, one of the the following error message occurs:  ’Send Email - Failure! user, password or similar was not accepted and we failed to login Send Email - Failure! (-67) user,... Read More

Symptoms When activating TextLink in Office Setup - TextMsg/Email, the following error messages appear: 'The module “C:\xlinkYY\sendtext.dll” was loaded but the call to DllRegisterServer failed with error code 0x80004005.'... Read More

Setting up workstation for Textlink   Step 1.  Right click the program shortcut and choose open file location.Step 2.  Locate the VistaWin7.bat file.Step 3.  Right click VistaWin7.bat and run as administrator. Step 3.  Test sending the... Read More

 Configuring TextLink  Step 1 - Configure TextLink to use a Gmail account If needed, create a free Gmail account (an existing account may be used). Log into the program as a user with Administrator rights. From the top menu, select Setup->... Read More

Sending Text Messages Using TextLink and Extended Reports   Steps to send a text message to a single recipient: Start a new tax return or open an existing one. Double click Client Data in the Attached Forms pane. In the Cell Phone field,... Read More

Here you will find a list of Knowledge Base Articles that are tax phase specific. Description Suggested Article Phase TIME For CHANGE Software System Requirements All Season Oct-April E-Filing Prior Year Tax Returns All Season Oct-April ... Read More

Symptoms When attempting to send email or using TextLink, the following message appears: ’Error - ICLRMetaHost::GetRuntime failed’ Cause This occurs when the computer does not have the required .NET Framework. Resolution Close... Read More

Symptoms When emailing a return in either 2021 or 2022 Software you are met with this SSL error.’TextLink-Failure!’'SSL/TLS connection/handshake error' Cause Antivirus' Email Shield is blocking outgoing emails with... Read More

Sending a Text Message to All Clients With Checks Ready   To send a text message to all clients with checks ready, the following steps are provided:  1.Log into the program as a user with administrator rights. 2. On the top menu bar, click ... Read More