In the attempt to send a text message or email a return, the following error message appears:
’Send Email - Failure! Error ##### – Your Message could not be Sent! Check your TextLink Settings or Internet Settings’
’Send Email - Failure! Error – Connection failed, timed out, or authentication failed.'
This error occurs if any of the following statements are true:
This error has multiple resolutions, the resolutions are listed in order of most common first.
More than one resolution maybe needed to resolve the error.
Resolution 1: Register SendText.dll
Resolution 2: Verify the Gmail user name and password
Resolution 3: Verify needed data is present on the Client Data form.
Resolution 4: Turn ON 'Allow Less Secure Apps'.
How to Turn On ’Allow Less Secure Apps’ in Gmail
(IF 2 step verification is being used NO options for less secure apps)
When a Gmail address had never been used in conjunction with the software, Gmail will block access and send the user an email stating the 'Sign-in Attempt' has been prevented.
Resolution 5: Setup 2 Step Verification.
See KB: 304 How to setup Google App Password For Using With 2-Step Verification
Resolution 6: Load Unlock Captcha (Must follow steps 1-4 for this to work)
Send the message to less than 100 recipients at a time
Google text limits the amount of text messages one can send to 100 recipients at a time. If a batch text message is being sent (the same text message to a large group), try to limit the size of the group to less than 100.
Article ID: 401
Created: Thu, Sep 8, 2016
Last Updated: Mon, Jun 14, 2021
Online URL: https://kb.erosupport.com/article-401.html