Error Message: Unable to load sysload: overlay/sysload.ovl while opening the program

Symptoms

When opening the program, the following error message appears:

’Unable to load sysload
overlay/sysload.ovl’

Cause I

File is quarantined by security software (e.g., Avira, Avast, Norton, etc.)

Resolution I

To resolve this issue, add the quarantined file to the security programs exclusions list.
Google search " xxx antivirus whitelist" for antivirus program's specific steps

 

Cause II

Launching the program executable from a location other than the install folder. The most common cause for this error is copying the executable to the desktop rather than creating a shortcut.

Resolution II

  1. Verify the xlink## folder has the xlink32.exe 
  2. Delete the desktop icon/executable causing the error. 
  3. Create the shortcut using steps in KB:84 - How to Create a Desktop Shortcut on Local/Networked PC

Article ID: 497
Created: Wed, Sep 21, 2016
Last Updated: Thu, Jun 22, 2023

Online URL: //kb.erosupport.com/article-497.html