Symptoms A pop-up displaying "Windows protected your PC" appears with a "Don't Run" option. ’Windows protected your PC’ Cause Windows could not recognize the file as one that is commonly downloaded and treats the software as... Read More

ScreenShare -Chrome Remote Desktop Alternate to using ShowMyPC screen sharing tool. Navigate to the following address & DL/Install if needed: https://remotedesktop.google.com/support Select Remote Support Have ERO select the Generate Code ... Read More

Symptoms You receive the following message when trying to use the the On-Screen Signature option to capture signature for EF Originator, Paid Preparer, or Tax Payer. ’A Topaz Signature Pad is not installed, Please contact your sales represent... Read More

ERO Screen-sharing tool (Used for Technical Support Troubleshooting)https://erosupport.showmypc.com/... Read More

Control and View Remote PC using Chromebook... Read More