Symptoms When printing, pages are blank.   Cause The printer is not an HP compatible laser printer supporting a Printer Control Language of 6 or higher. This error has been known to occur when attempting to print to Brother bra... Read More

Symptoms While verifying a tax return, a verify error “US FRM 8862 Field Should Be Blank” is present.   Cause This occurs when question 2 “If the only reason your Earned Income Credit was reduced or disallowed in the earlier... Read More

Symptoms ’Package Not Loaded for Form : 01’     Cause Ghost data appears to be present Resolution From the Return Menu Select Delete State Click on the "dead" space within the Delete State window Select OK  Select O... Read More