Program Error ’wrong when connecting with SSL’
When emailing a return in either 2021 or 2022 Software you are met with this SSL error.
'SSL/TLS connection/handshake error'
Antivirus' Email Shield is blocking outgoing emails with attachments.
Occurs in versions 2021.039 and 2022.015+
From the antivirus' settings, turn off email shield for outgoing mail or turn off email shield altogether if turning off only outgoing mail is not an option.
Heads up: Steps with Screenshots MAY not be the current version.
- Open up their antivirus and click on Menu at the top-right
- Click on Settings
- Click on Protection on the left-hand side
- Click on Core Shields
- Click on Mail Shield
- Uncheck Scan outbound emails (SMTP)