Program Error ’wrong when connecting with SSL’


When emailing a return in either 2021 or 2022 Software you are met with this SSL error.
'SSL/TLS connection/handshake error'


Antivirus' Email Shield is blocking outgoing emails with attachments.
Occurs in versions 2021.039 and 2022.015+


From the antivirus' settings, turn off email shield for outgoing mail or turn off email shield altogether if turning off only outgoing mail is not an option.

Heads up: Steps with Screenshots MAY not be the current version.

  1. Open up their antivirus and click on Menu at the top-right

  2. Click on Settings

  3. Click on Protection on the left-hand side

  4. Click on Core Shields
  5. Click on Mail Shield
  6. Uncheck Scan outbound emails (SMTP)