Program Installation Wizard Display Malfunction

In program installing, the background on the installation wizard and the configuration wizard does not display properly; the onscreen text is difficult to read.

In most cases, the Next and Cancel Buttons are unable to be clicked.

This behavior can occur if the monitor resolution is set high.

Lower the monitor resolution

  1. Right Click in an open area of the Desktop.
  2. Select Screen resolution
  3. On the Resolution drop down box, drag the slider to a resolution above 1024 x 768, and then click Apply.
  4. When prompted to apply the settings, click OK. The screen will turn black for a moment.
  5. Once the screen resolution changes, there are 15 seconds to confirm the change. Click Yes to confirm the change; click NO, or do nothing to revert to the previous setting.

    IMPORTANT:  Once having installed the program and completing the configuration wizard, try setting the monitor resolution back to the original value—the program should perform as expected at a higher resolution.