TPG Bank-Provided Resources For Their Products
TPG-Provided Website Resources
https://www.sbtpg.com/tax-pro-home#
-PRIOR YEAR INFORMATION - Data below maybe outdated or not available-
The very informational and comprehensive lists of links provided in the following sections are available for tax professionals to utilize at their fingertips in serving assistance to their esteemed customers.
[SECTION 1]
TPG Prefund Products
What is a Prefund
http://support.sbtpg.com/hc/en-us/articles/211997247-PREFUND-What-is-PreFUND
How to Opt Into a Prefund Program
http://support.sbtpg.com/hc/en-us/articles/210531208-PREFUND-How-to-opt-in-to-PreFUND-program
Prefunds - Exclusively Available on Green Dot Cards
http://support.sbtpg.com/hc/en-us/articles/210532388-PREFUND-available-exclusively-on-Green-Dot-Cards
Green Dot Card Fees
http://support.sbtpg.com/hc/en-us/articles/213765327-GREEN-DOT-CARD-Green-Dot-Card-Fees
The Timing of Prefund Loans
http://support.sbtpg.com/hc/en-us/articles/210531138-PREFUND-Timing-of-PreFUND-loans
Prefund Approval Rates
http://support.sbtpg.com/hc/en-us/articles/211206947-PREFUND-approval-rates
A Refund Not Funding
http://support.sbtpg.com/hc/en-us/articles/211208307-PREFUND-What-if-a-customer-s-refund-doesn-t-fund
[SECTION 2]
Refund Transfers: Online Check Printing
Printing a Test Check (video link)
http://support.sbtpg.com/hc/en-us/articles/216379447-CHECKS-Printing-checks-from-TPG-website-part-1-
Printing (Live) Checks (video link)
http://support.sbtpg.com/hc/en-us/articles/216374717-CHECKS-Printing-checks-from-TPG-website-part-2-
Reissuing Check(s) If Lost, Damaged or Stolen
http://support.sbtpg.com/hc/en-us/articles/216386267-CHECKS-Reissuing-checks-with-TPG-web-printing
Voiding a Check-in Your Possession
http://support.sbtpg.com/hc/en-us/articles/216380057-CHECKS-Voiding-checks-with-TPG-web-printing
TPG Online Check Printing Guide (35 pages)
http://www.tax-kb.com/training/pdf/TPGOnlineRemoteCheckPrintingGuide
Check Printing Problem Resolution (video)
https://vimeo.com/152009935
Related links to check-cashing, tracking, and leftover check stock
Cashing TPG Checks:
http://support.sbtpg.com/hc/en-us/articles/206481518-CHECKS-Cashing-TPG-checks
Tracking Printed Checks:
http://support.sbtpg.com/hc/en-us/articles/210623327-CHECKS-How-to-track-checks-that-have-been-printed
Where to Cash TPG-Issued Checks:
http://support.sbtpg.com/hc/en-us/articles/210623857-CHECKS-Where-to-cash-a-TPG issued-checks -
Check-Cashing Agreements:
http://support.sbtpg.com/hc/en-us/articles/207185137-CHECKS-What-if-a-bank-won-t-cash-my-client-s-check-
Discarding Expired Checks at the Close of Tax Season:
http://support.sbtpg.com/hc/en-us/articles/209905848-CHECKS-How-to-destroy-expired-checks-at-the-end-of-tax-season
[SECTION 3]
TPG General Links
ERO login: http://support.sbtpg.com/hc/en-us/articles/212113927-WEBSITE-Tax-Professional-website-login
ERO Email to TPG: http://support.sbtpg.com/hc/en-us/requests/new
ERO Compliance Training: http://support.sbtpg.com/hc/en-us/articles/214480848-ENROLLMENT-SETUP-Compliance-Training
ERO Ordering Supplies: http://support.sbtpg.com/hc/en-us/articles/211605247-SUPPLIES-Cost-of-supplies-marketing-materials
FMC portal is a location for EROs to review the loan status for all of their clients. All EROs would have received their login credentials to the site upon completion of their enrollment with FMC. https://tpg.1stmoneycenter.com/sign-in