Error Message: "Login Refused, NO USER ID"


An error message appears when transmitting.

’Login Refused, NO USER ID’



This message appears if either of the following are true:

  • The User ID entered in the program is invalid.
  • The account associated with the User ID is not active for the program year used.

NOTE: A User ID can be active for one year and not active for a prior year.



Method 1: Verify the USER ID and Password.

  1. Log into the program as a user with administrator rights.
  2. From the top menu, click Setup > Office Setup.

  3. In the User ID field, verify the entered value is correct, making changes as necessary. Click OK to save the change.


Method 2:  Assign a Federal License

Verify that the office is "Active" in EMP then:

  1. Log into with your Username and Password.
  2. Hover over Support and then click Manage Offices.

  3. Click the box in the Federal License column next to the office(s) that require a Federal License. NOTE: It is also possible to grant additional types of licenses here, such as Business, Backup Option (Secure Offsite Storage), and TextLink Pro. (Additional charges may apply.)


  4. Click Update Licenses.


  5. The following messages will appear as confirmation that the procedure was successful.


  6. To activate licenses for offices assigned to a tier, select the tier from the Multi-Tier drop down list as shown below and then follow Steps 1 – 5 above.