ERO Support KB

Error Message: Remote site printing requires site selection first When Printing a Check

Symptoms: When printing a check, the following error message appears: "Remote site printing requires site selection first." Cause: The check being printed is associated with a Site ID, but a database record for this Site ID has not been crea... Read More

How to Install The Scriptel Signature Pad

Thu, Sep 8, 2016 sig pad, signature pad, sign 0/5 (0 Vote)

Before installing signature pad models, confirm that the model is supported by the software:Â View Supported Signature Pad Models (KB 548)... Read More

Verification Error: FRM 8879 PIN Signature Date Invalid

Tue, Sep 20, 2016 8879 pin signature, signature date invalid 0/5 (0 Vote)

Symptoms When verifying a return, the following message appears: ’FRM 8879 PIN Signature Date Invalid’ Â Â Cause This issue occurs if an invalid signature date is entered on the 8879, or if the date or time on the computer... Read More

Error Message: "Cannot open clientsignature.pdf from host" When Attempting to Capture a Signature Using The Topaz Signature Pad

Tue, Sep 20, 2016 cannot open clientsignature, from host, topaz error, signature error 0.0000/5 (1 Vote)

Symptoms When attempting to capture a signature using the Topaz Signature Pad, the following error message appears:Â ’Cannot openÂ clientsignature.pdfÂ from host’ Â Â Cause This issue can occur if the version of Adobe R... Read More

Supported Signature Pads

FEATURED

Fri, Dec 23, 2016 Signature, pad, in office, signature pad, sig pad 0/5 (0 Vote)

The following signature pads are supported with the use of the software: Topaz SigLite Supported Models Topaz SigLiteâ„¢ 1x5 T-S460 Topaz SigLiteâ„¢ 1x5 T-S461 Topaz SigLiteâ„¢ LCD 1x5 TL460 Scriptel Supported Models Scriptel Slimline ... Read More

Error message: Must configure Site ID when using remote check printing

Tue, Sep 20, 2016 must configure site id, remote check printing, check print error, check printing error 0/5 (0 Vote)

Symptoms When printing a check, the follow error message appears: ’Must configure Site ID when using remote check printing’ Â Cause This issue may occur if the software is configured for remote check printing. Â Resolut... Read More

Signatures won’t print on signed PDF/Archived documents.

Sun, Jan 27, 2019 PDF, signature won’t print, signature issue 0/5 (0 Vote)

Signatures won't print on signed PDF/Archived documents. When printing documents that should have signatures attached verify the following has been set within the Adobe Print options. Â Select the Print option for PDF print. Verify that Save... Read More

On-Screen signature attempting populates Error regarding Topaz Signature Pad is not installed

Thu, Jan 11, 2018 On, Screen, On-Screen, Onscreen, Topaz, Signature, Pad, Error, onscreen 0.0000/5 (1 Vote)

Symptoms You receive the following message when trying to use the the On-Screen Signature option to capture signature for EF Originator, Paid Preparer, or Tax Payer. ’A Topaz Signature Pad is not installed, Please contact your sales represent... Read More

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