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When to Void a Check

Mon, Oct 25, 2021  Bank Products

Voiding a Check


Voiding a check is used only in the most extreme cases.
Most check issues can be solved using the Reprint option.


The following scenarios give examples of when it is appropriate to void a bank product check:
  1. The taxpayer has lost the check or is unable to bring the original check back to the ERO for reprinting.
  2. The check was given to the wrong person.
  3. The check was stolen.
  4. The ERO lost the check.
 
 
In the event a check must be VOIDED in lieu of being reprinted, refer to the following:
 
1.  Any physical copies of the check MUST have "VOID" written on them or be shredded, according to the guidelines of the bank.
2. From the Work In Progress screen, in the Printing Queue panel, click Checks, Registers and Activation. 
3. Click the Check Register Tab, select the check to be voided, then click the Void Button.

 

4. On the Void Check screen, select your Bank, type the check number in the Check # field, type the reason for the void in the Note field. Click the OK Button. The void request will be recorded in your Check Register.​

5. The ERO must then contact the bank directly to request the check record is VOID. The ERO can request the bank to reissue a check record for the taxpayer.

6. Once the new check record is received, access it under the Checks to Print Tab.
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