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Error Message: Software Error/Interrupt!! XIExec () in Printing a Tax Return to a PDF.

Thu, Oct 28, 2021  Error Message, Printing Errors

Symptoms

 When printing a tax return as a PDF, an error message appears.

’ Software Error /Interrupt!! XIExec ()
Error: (11) ERROR_FILE_NOT_FOUND ’

 

Cause

  • In most cases, this error will occur when the program is configured to use an external PDF reader which does not have write access to the PDF printing path.
  • This error can also occur when using non-Adobe PDF readers in place of Adobe Reader .

 

Resolution

  Resolution 1:  Set the PDF printing path.

  1. Log into the program as a user with Administrator rights.
  2. On the top menu, click Setup > Printer Setup . 
  3. Click the Print Options Tab. Under PDF Printing Options , click Browse to select a PDF printing path.


  4. Select a file location to write PDF files. NOTE: Some versions of Windows will not write to the root of the C:\ drive.

 

  Resolution 2:  Uninstall any PDF readers and install the latest version of Adobe Reader .

  1. Exit the program, click the Windows Start Button , and then click Control Panel .
  2. In the Control Panel Search box, type " Uninstall Program " and click Uninstall a program . Scroll through the list of installed programs, click any PDF reader, and then click Uninstall . If multiple PDF readers are installed, repeat to remove all PDF readers.
  3. After all PDF readers have been uninstalled, install the latest version of Adobe Reader from   the following URL:   http://get.adobe.com/reader .
  4. PDF copies of returns should now print normally.
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