Error Message: Error/interrupt abt(software trc error) error020 xlink abort With Links on The Work In Progress Summary

Symptoms

 When selecting a link on the Work In Progress Summary, the following error message appears:

’Error/interrupt abt(software crc error) error 020 xlink abort.’

Cause

This issue can occur if a program file is damaged or missing.

Resolution

The error may be resolved by running the Software Maintenance Utility. If the utility does not solve the error, re-installation may be required.

Resolution 1:

Attempt to repair the software using the Software Maintenance Utility.

1. Log into the program as a user with administrator rights.
2. On the Work In Progress Summary (WIP), on the top menu, click Utility > System Utilities.
3. Click Software Diagnosis. 
   1. 
4. Click Run Utility. The Software Maintenance window will open.
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5. Select any entries that do not have OK in the Status column.
6. Click Fix to repair these files.

    

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The program will connect to the Central Site and download replacements for any corrupt files.

Resolution 2:

Uninstall and reinstall the program.

1. Uninstall the program by following the steps in this article: How to Install The Program  
2. Reinstall the program by following the steps in this article: How to Uninstall The Program
   

The error should now be resolved.