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Software System Requirements

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Wed, Jul 13, 2016 minimum specs, min, spec, OS, operating, system, requirements 3.33/5 (3 Votes)

Requirements to run the Desktop Software Technical Details (Central Site) System RequirementsHard Drive Space: 1 GBMemory (RAM): 1 GBOperating Systems: Windows 8, Windows 10, or Windows 11 (Scriptel Signature Pad is not supported on Windows 10)Â �... Read More

Common IRS Rejections (rejects)

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Thu, Jul 14, 2016 rejections, irs rejection, reject, rule, number, control, database, header, TIN 0.0000/5 (1 Vote)

Common IRS Rejections (also known as Business Rules) can occur due to the information entered in the return and/or the information in the IRS e-file database, is not correct. If incorrect information is entered in a tax return, the preparer can... Read More

How to Apply Prior Year Authorization Codes

Mon, Jul 18, 2016 Auth Code, Authorization, Laser Printing, print code, printer code, 05 printer code, print error, print auth, laser printing error 5/5 (1 Vote)

Prior Year Authorization codes Older software years may require an auth code EVAL to activate features in Office Setup. Use the following steps listed below to input codes when required: Log into the software with Administrative access level. Click ... Read More

Scan Button Not Activating Scanner in The Program

Wed, Jul 13, 2016 troubleshooting scanner, scanner not working, scanner not capturing, scanner not capturing images, scanner doesnt work, scanner doesn’t work, scanner not functioning, not activating scanner 0.0000/5 (1 Vote)

Possible causes for the scanner not activating The scanner may not be connected to the computer: Verify the scanner is properly connected to a USB port. Drivers may not be installed. To verify if the drivers have been installed: In Windows, pre... Read More

Blank Pages in Printing a Tax Return, Report or Worksheet

Mon, Jul 18, 2016 blank pages, printing blank, blank, blank paper 0/5 (0 Vote)

Symptoms When printing, pages are blank. Â Cause The printer is not an HP compatible laser printer supporting a Printer Control Language of 6 or higher. This errorÂ has been known to occur when attempting to print to Brother bra... Read More

Error Message: Check Numbers Overlap with existing Check Inventory Appears When Attempting to Activate Checks

Tue, Sep 20, 2016 checks, check numbers overlap, existing check inventory, check error 0.0000/5 (1 Vote)

Symptoms When activating aÂ checkÂ range, the following error message appears: ’CheckÂ NumbersÂ OverlapÂ with existingÂ CheckÂ Inventory’ Â Â Cause This error message will appear if: TheÂ checkÂ range entere... Read More

Error Message: "Abort Interrupt! Unable to read check image While Printing a Check

Thu, Sep 22, 2016 check printing, check error, abort interrupt, unable to read check image 3/5 (2 Votes)

Symptoms When attempting to print a check, the following error message appears: ’Abort Interrupt! Unable to read check image’ Â Cause This behavior can occur if the program is not updated to the latest version. Before performing... Read More

How to share the Desktop Software across multiple workstations

Sat, Jan 12, 2019 Sharing folders, setting up server, server setup, server set up, networking, network, share folder, share software 0.0000/5 (1 Vote)

This setup is used when one Desktop User ID is purchased, and the office will allow other workstations to access the software. The Main PC/Server is shared to allow access to the software on multiple pcs when they are connected to the same network... Read More

How to Enable or Disable Ancillary Products Auto-Adding to All Tax Returns

Wed, Sep 7, 2016 iProtect, iprotect, protection, plus, FGC, forever, good, credit, custom setting 0.0000/5 (1 Vote)

Â How to Enable or Disable Audit Pro-Protection Plus/iProtect Adding to All Tax Returns Current versions 1040 Software setup options Select Setup from the main options on the WIP (Work in Progress) Navigate to Billing Setup Verify the correct Bil... Read More

Data Converter Converts No Data

Tue, Sep 20, 2016 returns not converting, no files converted, converter 0/5 (0 Vote)

Symptoms When running the Data Converter, the Data Converter appears to convert tax returns, yet no files are actually converted. Â Â Cause This issue can occur if User Access Control (UAC) is enabled, and the software is not run as an adm... Read More

How to set up network and sharing center advanced settings

Sat, Jan 12, 2019 set up network and sharing center, setup network and sharing center, network and sharing center, sharing center, network, advanced settings 0/5 (0 Vote)

Invalid RAC routing number Message When Verifying a Return

Thu, Sep 8, 2016 invalid, routing, number, rac 0/5 (0 Vote)

Symptoms In verifying a tax return, the following verification error is given: ’Invalid RAC Routing number’ Â Â Cause This issue can occur if the routing number on the bank application is invalid. Â Resolution In t... Read More

Forms 8879 or 8453 Do Not Print While Printing a Final Tax Return

Wed, Sep 21, 2016 8879 does not print, 8453 does not print, forms not printing 0/5 (0 Vote)

Symptoms When printing a Final Tax Return, Form 8879 or 8453 do not print. However, Form 8879/8453 will print when printing bank documents. Â Â Cause This behavior will occur if the program is configured to print Forms 8879 or 8453 with... Read More

Windows Security Message: These files can’t be opened

Mon, Sep 19, 2016 windows security, these files can’t be opened, can’t be opened, internet security settings 0.0000/5 (1 Vote)

Symptoms When attempting to open a file, a Windows security message appears: ’These files can’t be opened’ Â Cause This behavior can occur when attempting to open a file that has been downloaded from the Int... Read More

Error Message: Software Error/Interrupt!! XIExec () in Printing a Tax Return to a PDF.

Mon, Sep 19, 2016 pdf error, software error, interrupt, file not found, print error, printing error 0/5 (0 Vote)

Symptoms Â When printing a tax return as a PDF, an error message appears. ’ Software Error /Interrupt!!Â XIExecÂ () Error: (11)Â ERROR_FILE_NOT_FOUND ’ Â Cause In most cases, this error will occur when the p... Read More

Error message: Must configure Site ID when using remote check printing

Tue, Sep 20, 2016 must configure site id, remote check printing, check print error, check printing error 0/5 (0 Vote)

Symptoms When printing a check, the follow error message appears: ’Must configure Site ID when using remote check printing’ Â Cause This issue may occur if the software is configured for remote check printing. Â Resolut... Read More

PTIN Information

Wed, Oct 11, 2017 PTIN, requirments 0/5 (0 Vote)

Â A PTIN is a preparer tax identification number Â PTIN or Preparer Tax Identification Number Anyone who prepares or assists in preparing federal tax returns for compensation must have a valid 2017 PTIN before preparing returns. All enrolled age... Read More

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