Error Message: Unable to load module addons/httpcom.dll
Symptoms
- Importing a mobile return from Mobile application retrieval utility -or-
- Clicking Utility > Transfer Returns Online -or-
- Sending an email or text message from the software
’Unable to load module addons/httpcom.dll’
Cause
Missing Microsoft Visual C++ 2010 Redistributable Package (x86)
Resolution
- On the PC with the error, navigate to the install folder.
- Open the utils folder.
- Run the VC_redist.x86 file and uninstall the Microsoft Visual C++ 2015-2019 Redistributable x86.
- Run the vcredist_x86 file and install the Microsoft Visual C++ 2010 Redistributable x86.
-
Re-run the VC_redist.x86 file from the utils folder AFTER installing the vcredist_x86 file to reinstall the Microsoft Visual C++ 2015-2019 Redistributable x86.