Common IRS Rejections (also known as Business Rules) can occur due to the information entered in the return and/or the information in the IRS e-file database, is not correct. If incorrect information is entered in a tax return, the preparer can... Read More

Form 8867 - Earned Income Credit  Paid preparers of Federal Income Tax Returns or claims for refund involving the Earned Income Tax Credit (EITC) must not only ask all the questions required on Form 8867, but must meet the due diligence requi... Read More

Configuring a Billing Schedule... Read More

Response to IRS Reject In the event an EFIN is not existing in the IRS Database, the Preparer is to contact the IRS at (866) 255-0654 for assistance.   Read More

Creating Custom Reports From the WIP, click the Lookup Button. Then select the Extended Button. The "Search Field Setup" window populates. See below. "Available Display Fields" on the upper left which show the field's that will display o... Read More

The Electronic Payment Option ... Read More

Printing Acknowledgment Letters... Read More

 QuickBooks data in a business return Begin by reviewing the Tax-Line mapping associated with each account in the Business’ QuickBooks Chart of Accounts. The Program will enter the imported amounts on specific lines of the Income Statement,... Read More

To apply for a Republic Bank Product  Regular RT  Prefund and RT-Lite Advances To generate a bank application in a return KB 345: How to add a 'bank product' (RAC) to a tax return. IMPORTANT: The application is not meant to be... Read More

To apply for a Santa Barbara (TPG) bank product  Regular RT  Prefund Advance Options If you are primarily interested in Disbursement Options for the Prefund advance and the Regular RT options KB 347: SB-TPG Disbursement Options Fo... Read More

Additional Child Tax Credit... Read More

Schedule E  rental Income for a portion of a primary home 1. Click Add Form, then click SCH E PG 1 to add a Schedule E to the tax return. 2. Double click the SCH E COL form to use for this rental under PROFORMA FORMS on the Attached Forms list.... Read More

Symptoms In the attempt to send a text message or email a return, one of the the following error message occurs:  ’Send Email - Failure! user, password or similar was not accepted and we failed to login Send Email - Failure! (-67) user, p... Read More

  The Due Diligence Review is a check box available on SB-TPG taxpayer bank applications. This option allows the preparer to request TPG to perform a Due Diligence Review on the taxpayer applying for a bank product before approval. Requesting a... Read More

Entering a Referral Coupon Amount In the illustrations provided below, you may view the navigation path to arrive at the referral coupon amount entry in the "Print Options" screen.     Read More

When converting tax returns from a competitor product using the Tax Return Converter, the converter appears to get stuck connecting to the competitor product. The converter window may indicate “Not Responding.” Cause During the “co... Read More

This article links the IRS requested process for filers that submitted a "simple" return but actually had income or additional data to declare.    Amended EIP Return  https://www.irs.gov/newsroom/amended-eip-return Taxpayers who used the Non... Read More

QUESTIONS PERTAINING TO SETTING UP MY WALLET... Read More

TERMS OF SERVICE FOR ONLINE TAX PREPARATION SERVICES - TAX YEAR 2021 BY CLICKING THE "ACCEPT" BUTTON OR ACCESSING OR USING THE SERVICES, YOU ARE ENTERING INTO AND AGREEING TO BE BOUND BY THE TERMS OF THIS AGREEMENT. IF YOU DO NOT AGREE TO THE TE... Read More

Wallet Set-Up, Vaulting & Reloading Reference Guide EFIN/Office Level Office owners can manage their wallet by accessing it within the Profile Menu in the online software. Accessing Office Wallet Login to Online with Office Owner login   Cl... Read More

Third Party Designee... Read More

Configuring an Automatic Payment Voucher   The following provided steps illustrate how to configure the program to automatically print a payment voucher with each e-filed return: From the Work in Progress Summary screen, click the Setup�... Read More

Configuring an Automatic Payment Voucher with each paper-filed tax return   The following provided steps illustrate how to configure the program to automatically  print a payment voucher with each paper-filed return: 1. From the Work in Prog... Read More

Generating a RAC Fee by Site Report The following provided steps are shown to generate the RAC Fee report: 1. Log into the program as a user with administrator rights. 2. From the top menu, select Reports->Fee Payments->RAC Fee by Site. 3. In t... Read More

Entering IRA and Pension Rollovers... Read More

Disability pensions reported on Form 1099-R is reported as wages on Line 7 of Form 1040 until the taxpayer reaches minimum retirement age. The minimum retirement age is generally the age at which the taxpayer can first receive a pension or annuity if... Read More

Form 1099-CA 1099-C reports Cancellation of Debt Income (CODI).A lender is supposed to file a 1099-C form if it “cancels” $600 or more in debt.  A copy is filed with the IRS and the lender is required to send a copy to the taxpayer... Read More

Creating a Billing Scheme For Management DashboardThe following steps are provided to create a billing scheme on a Global Scale & push down to User IDs.  This process is used rarely. Log into www.mytaxofficeportal.com using the Tier... Read More

Refer to " Where’s My Refund? " for Refund Status of a tax return from the IRS website. SSN/ITIN, Filing status and Refund Amount are required for lookup.  Browse to the following IRS website:  Where's My Refund In the Tax Yea... Read More

This article will walk through the process of adding an asset through the asset manager within the program.Assets can be linked to the following Schedules C, E, & F. Those schedules should be added to the return before adding assets. Multiple... Read More

Social Security Income For a Dependent Social security income is reported on the recipient’s tax return. If a dependent is a recipient of social security income, the social security income is reported on the dependent’s tax return.   N... Read More

Completing Form 2441 Click Client Data on the "Forms Attached" navigation pane. Enter all of the child/dependent information and check the 4th box to the right of MO, for child day care.NOTE: This will create a Form 2441 that can be seen in the n... Read More

Symptom The tax preparer has a tax return where they feel the depreciation calculation is incorrect. It may have too large of a depreciation deduction. Possible Cause When an amount has been entered for prior year depreciation, and the amount is less... Read More

Symptoms When verifying a tax return, the following verify error appears. ’SS Tax Withheld over 6.2%’   Cause For tax years 2011 and 2012, the social security tax was reduced from 6.2% to 4.2%. Employers that failed to adjust th... Read More

In completing Schedule E, Losses from Rental Real Estate Activity, the information entered does not carry to Line 17 of Form 1040. ... Read More

  There are certain requirements that first must be met in order to deduct employee business expenses for qualified performing artists on Form 1040.  1. The Adjusted Gross Income must be $16,000 or less before deducting expenses as a perfor... Read More

Check Authorization https://www.republictaxpayer.com/The following will need to be obtained to get access details about the Tax Payers bank product. Tax Payer SSN Date of Birth Refund Amount Filing Status Resetting Authorization If a Republic ... Read More

There is NO way to remove/delete an entry in the payments location. The suggested workaround is described below.     Create a reverse payment entry Open the return that requires the reversal payment Select the Payments icon Input basic data in... Read More

Issue After filling in information on Form W-2, the W-2 does not carry to Form 1040. When looking at the W-2 in the attached forms list, the W-2 is missing the “T –“ or “S –“ indicator.  Cause The most likely ... Read More

 Taxpayers will receive form 1099-R if they received retirement and annuity distributions.   Form 1099-R Distributions from pensions, annuities, profit-sharing and retirement plans, local government plans, IRAs, insurance contracts, etc., ar... Read More

 1099-R retirement and annuity distributions can be taxable, penalized or exempt.   1099-R Taxable Amount Box 1 of form 1099-R is the gross distribution. The software determines how much the taxable amount in box 2a is if you select the checkbo... Read More

Check Authorization https://taxpayer.sbtpg.com/loginThe following will need to be obtained to get access details about the Tax Payers bank product. Tax Payer SSN Refund Amount Filing Status Reissue a TPG Check  If a check from TPG has been ... Read More

Form 1099-MISC 1099-MISC Miscellaneous Income is a form issued to taxpayers for rents, royalties, and other income. Follow the steps below when entering W-2's into the Tax Software.    How to add Form 1099-M Click the Add Form button or p... Read More

Symptoms The following verify error appear when applying for a refund advance bank application "Refund less Fees too small for RT/ERC" "Refund amount does NOT qualify for Advance" Cause The field Selected Packages exists at the beginning of the Truth... Read More

“Simple” Returns – What are They and What You Need to Do to Complete Them... Read More

The Georgia Department of Revenue has announced House Bill 481, Living Infants and Fairness Equality (LIFE) Act. This allows GA residents to claim an unborn child as a dependent as of July 20, 2022. ... Read More

The Recovery Rebate Credit is authorized by the Coronavirus Aid, Relief, and Economic Security (CARES) Act.More details about the Recovery Rebate Credit are available here at IRS.gov.... Read More

About Income Summary There's an optional Income Summary form that can be added to returns and configured to print, listing the various income sources and amounts. How to add the Income Summary form. Add Form Select 'Checklist'  �... Read More

The Billing Setup function enables use of the Client Invoicing feature. This feature allows the ability to bill clients for tax preparation fees you set. This article will cover how to set and manage pricing, discounts and custom charges. Note: The... Read More

Symptoms When submitting remote request or queue return for efile without bank product. ’Wallet temporarily disabled due to unpaid wallet invoices &/or insufficient funds.’   FIRST before asking for assistance VERIFY the  wal... Read More