To update a Transfer installation (non-transmitting copy of the program), a copy of the updates from the Transmitting PC will need to be manually moved over.  QUICK RESOLUTION STEPS Step 1: Back up files on up-to-date program From inside th... Read More

  How to Enable or Disable Audit Pro-Protection Plus/iProtect Adding to All Tax Returns Current versions 1040 Software setup options Select Setup from the main options on the WIP (Work in Progress) Navigate to Billing Setup Verify the correct Bil... Read More

Symptoms On the Paid Preparers screen, most entries are duplicated.    Cause This behavior can occur if the Paid Preparer database is damaged.  Resolution Log into the program as a user with administrator rights. From the top menu,... Read More

How to add a vehicle asset to a return This article will walk through how to enter a vehicle asset to a return using the asset manager. There are multiple ways to access the manager through the program.    Multiple Methods to access the asse... Read More

Step 1: Create an Excel spreadsheet with the information to be imported The format of the spreadsheet should be as follows:  Use the following to copy/paste to your CSV file to create the template, or see below for template. NOTE: The first row n... Read More

Adjusting the vertical alignment of text printed on a check The following steps provide how to adjust the alignment of printed text on checks: Log into the software as a user with administrator rights. From the top menu, select Setup->Printer Set... Read More

This article will walk through the process of adding an asset through the asset manager within the program.Assets can be linked to the following Schedules C, E, & F. Those schedules should be added to the return before adding assets. Multiple... Read More

This process may be useful in situations where the network host is running Windows 8/8.1 and the workstations are unable to view the host on the network. A possible cause of this is the network type on the host machine being set to “Public.ââ‚... Read More

Symptoms When attempting to print a check, the following error message appears: ’Abort Interrupt! Unable to read check image’  Cause This behavior can occur if the program is not updated to the latest version. Before performing... Read More

This setup is used when one Desktop User ID is purchased, and the office will allow other workstations to access the software. The Main PC/Server is shared to allow access to the software on multiple pcs when they are connected to the same network... Read More

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Symptoms When updating the program, an error message appears: ’Prerequisite: Update file missing’     Cause This error will occur when trying to apply an update to the program without applying the previous updates. This... Read More

Symptoms When opening the program, the following error message appears: ’Startup Abort!!!DB2 Load Error: (030)’ Cause This error can occur if there was an issue applying a previous program update. Resolution The program must be uninsta... Read More

Symptoms When opening a file in the Document Archive, the following error message appears: ’Software Error /Interrupt!! - Abt (Bind or Listen failed on TCP H)’ or ’Software Error /Interrupt!! - Error: (043) file does't ... Read More

Symptoms Upon opening the software, an error message occurs. 'Script Compile Error: Duplicate label' Cause The 1040zz file may be corrupt. Resolution Navigate to the \xlink##\software (replacing "##" with the year of t... Read More

Symptoms When attempting to open a file, a Windows security message appears: ’These files can’t be opened’   Cause This behavior can occur when attempting to open a file that has been downloaded from the Int... Read More

Symptoms  When printing a tax return as a PDF, an error message appears. ’ Software Error /Interrupt!! XIExec () Error: (11) ERROR_FILE_NOT_FOUND ’   Cause In most cases, this error will occur when the p... Read More

Symptoms When printing a tax return to PDF, the following error message appears: ’Software Error/Interrupt!! TextFlushThe system cannot find the path specified.’   Cause This error occurs when the program is configured to use... Read More

The following articles describes how to upload files using MyDocsOnline site. This site is a safe and secure way to send files. Example: In-House conversion data provided to Central Site. Use the following URL to upload files. Use the Choose Files... Read More

Symptoms In attempting to open a tax return, an error message appears:  ’Software Error/Interrupt!! DbChain ()’       Cause This issue occurs when return data for a specific return becomes corrupted or otherwise unrea... Read More

All computers must be in "private/home/work network. Avoid Public Network.  Read More

Symptoms While printing a form, the following message appears: ’Form Imported or Not Supported’      Cause This error may occur for several reasons: Bank Application This error occurs when trying to print the ban... Read More

Symptoms When opening archived documents, the following error message appears: ’Software Error/Interrupt!! DlgMake (WEBROWSER) Error: (100) ERROR_CANNOT_FIND_WND_CLASS:’ Cause This behavior can occur if the program is configured to... Read More

Symptoms When opening the program, an error message similar to the following appears: ’Startup Abort!!!       Cause This can occur when the program is updated on a network while the program is open on another workstation. I... Read More

Symptoms When running the List of Non-Returning Clients report, the following error appears: ’Startup Abort!!! >Abt (Unable to open last year index) Error: (020) utils\SSNDIFF.xl.40 :LASTYDB =:/dir20YY.idx’   Cause This iss... Read More

Symptoms  When selecting a link on the Work In Progress Summary, the following error message appears: ’Error/interrupt abt(software crc error) error 020 xlink abort.’    Cause This issue can occur if a program file is ... Read More

ERO Screen-sharing tool (Used for Technical Support Troubleshooting)https://erosupport.showmypc.com/... Read More

When additional documents are requested by the tax office, taxpayers can submit additional documents through the mobile app.   Taxpayer will open the mobile app and click on the Menu icon next to home Taxpayers will need to click on Send... Read More

Login to 1040 Online as a user with EFIN/Office or Office Manager access level. Click on the Profile menu toward the top-right of the page. Click on Wallet Setup. Read and Accept Terms and Conditions to continue with configurati... Read More