Symptoms When verifying a tax return, the following verify error appears. ’SS Tax Withheld over 6.2%’ Cause For tax years 2011 and 2012, the social security tax was reduced from 6.2% to 4.2%. Employers that failed to adjust the... Read More
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The Taxpass mobile app provides the ability for taxpayers to submit return information to their preparer. Taxpayers may manually enter the mobile app ID or scan the QR code that is generated during or after their Taxpass account registration. Click... Read More
Symptoms: When opening the Tax Client you are prompted with the following error: ’RemoteApp ErrorThe program did not start on the remote computer. For assistance, contact your system administrator.’ Resolution: Re-configure the... Read More
Symptoms When emailing a return in either 2021 or 2022 Software you are met with this SSL error.’TextLink-Failure!’'SSL/TLS connection/handshake error' Cause Antivirus' Email Shield is blocking outgoing emails with... Read More
When attempting to access wallet setup the following warning populates. ADMINISTRATOR should have access to ALL functions of the program. Close 1040 software Right click on desktop Icon for 1040 Software Select Properties Click the Advance button... Read More
Symptoms When opening the program, the following message appears: ’xlink32.exe - System Error’ Resolution From the workstation Navigate to the install folder on the host machine (through network) Right click on application�... Read More
Signatures won't print on signed PDF/Archived documents. When printing documents that should have signatures attached verify the following has been set within the Adobe Print options. Select the Print option for PDF print. Verify that Save... Read More
Symptoms While opening a tax return, an error message similar to the following appears: ’dir20xx Accessing: dir20xx – C:0000000. crc error on page header’ Cause This issue can occur if the program database index file is damage... Read More
Symptoms When opening archived documents, the following error message appears: ’Software Error/Interrupt!! DlgMake (WEBROWSER) Error: (100) ERROR_CANNOT_FIND_WND_CLASS:’ Cause This behavior can occur if the program is configured to... Read More
Symptoms While installing updates, states or additional products, the following error message appears: ’Unable to open: software/1040us0 ERROR_ACCESS_DENIED Access is denied.’File Access Error Cause This issue can occur if any of... Read More
Symptoms When a new return is entered, the following error occurs: ’DataBase Access Error' Cause This error is caused when the current year cannot access the tax data for the prior year program due to the prior year password being... Read More
Symptoms When transmitting, the following error message appears: ’Login Refused, Bad PASSWORD’ Cause This error message can occur due to the following reasons: The User ID entered in the program is incorrect. ... Read More
Symptoms: When a return is transmitted, it is refused/rejected with the following error: ’Return Locked on Current SSN by Service Bureau.’ Cause: This refusal is found in a multi-office environment when one of the following is... Read More
Symptoms When starting the program on a workstation computer, the following error message appears: ’Windows cannot access the specified device, path or file’ Cause This issue can occur if the Internet Explorer security... Read More
Symptoms When printing a tax return, the following message appears: ’A Final Version of This Return Has Been QueuedYou may print this return by pressing 'Z' from the Work In Progress Menu.Press CTRL-T to Electronically File This... Read More
Symptoms When updating the program, an error message appears: ’Prerequisite: Update file missing’ Cause This error will occur when trying to apply an update to the program without applying the previous updates. This can... Read More
Symptoms Clicking "Send Text" causes a message box to appear.'Your access authorization level of ADMINISTRATOR is inadequate for the requested function Send Text Message' Cause The Administrator account does not have the access level... Read More
Symptoms In 2015 tax year and prior, adding a W-2 with Code J "Non-taxable sick pay" selected on Employer Use line 12 causes a verify error. ’W-2 Required Field Missing’ Cause This behavior can occur when adding a W-2 ... Read More
Symptoms The error message "The Social Security Number requested already exists." then “No Records Found!!” appears when a user attempts to Select/Search for that return. ’The Social Security Number requested already exists.' &�... Read More
Symptoms In the attempt to send a text message or email a return, one of the the following error message occurs: ’Send Email - Failure! user, password or similar was not accepted and we failed to login Send Email - Failure! (-67) user,... Read More
This article will walk through the process of adding an asset through the asset manager within the program.Assets can be linked to the following Schedules C, E, & F. Those schedules should be added to the return before adding assets. Multiple... Read More
2 Step Verification must be turned on to allow the function of emailing through the 1040 software. Navigate to gmail.com & login to the Google/Gmail account. From the top right hand corner click your accounts Image & select Manage your... Read More
Symptoms
Clicking the "Business Returns" tab at the top of the software causes an informational message to appear.'Your login doesn't have Access to Business Software'
Cause
This message indicates that the Access level for this login has a re... Read More
Step 1: Create an Excel spreadsheet with the information to be imported The format of the spreadsheet should be as follows: Use the following to copy/paste to your CSV file to create the template, or see below for template. NOTE: The first row... Read More
Sending Text Messages Using TextLink and Extended Reports Steps to send a text message to a single recipient: Start a new tax return or open an existing one. Double click Client Data in the Attached Forms pane. In the Cell Phone field,... Read More
How to add a vehicle asset to a return This article will walk through how to enter a vehicle asset to a return using the asset manager. There are multiple ways to access the manager through the program. Multiple Methods to access the asset... Read More
Symptoms Fatal Verify Error’ IRS Direct Deposit Reject Cd 44 - See Details’ Cause Refund over 10kNo Total Tax calculations are present on Line 24 of the 1040 return.Line 2 of the W2 is over 10k Link displayed in Verify Error... Read More
View the links below for help with EIC Income Limits, Maximum Credit Amounts, Qualifying Rules, & Claiming Without a Qualifying Child Publication 596, Earned Income Credit (EIC) EITC Income Limits, Maximum Credit Amounts, And Tax Law UpdatesIRS... Read More