Prior Year Authorization codes Older software years may require an auth code EVAL to activate features in Office Setup. Use the following steps listed below to input codes when required: Log into the software with Administrative access level. Click ... Read More

Audit/Validation Checks    The following short steps show that a customer can turn these checks on or off according to preference:  1. Configuration can be reached by going to Setup -> Office Setup -> Auth/Audits Tab.  ... Read More

Symptoms While verifying a tax return, a verify error “US FRM 8862 Field Should Be Blank” is present.   Cause This occurs when question 2 “If the only reason your Earned Income Credit was reduced or disallowed in the earlier... Read More

Symptoms When attempting to print a check, the following error message appears: ’Abort Interrupt! Unable to read check image’  Cause This behavior can occur if the program is not updated to the latest version. Before performing... Read More

Symptoms While printing a PDF tax return copy, the following error message appears: ’This file cannot be opened because it has no pages.’ Cause This error can be caused by: Printing bank documents on a tax return with no bank ... Read More

Symptoms On some systems, "Enable Protected Mode at Startup" and/or "Enable Enhanced Security" can cause a gray screen or error message in attempting to view a PDF in the software.  Cause The symptoms can occur when Use External PDF Reader ... Read More

Symptoms When opening the program, the following error message appears: ’Startup Abort!!!DB2 Load Error: (030)’ Cause This error can occur if there was an issue applying a previous program update. Resolution The program must be uninsta... Read More

Symptoms: When printing a check, the following error message appears: "Remote site printing requires site selection first." Cause: The check being printed is associated with a Site ID, but a database record for this Site ID has not been crea... Read More

Before installing signature pad models, confirm that the model is supported by the software: View Supported Signature Pad Models (KB 548)... Read More

Symptoms An error message appears when transmitting. ’Login Refused, NO USER ID’  Cause This message appears if either of the following are true: The User ID entered in the program is invalid. The account associated with th... Read More

Symptoms When attempting to transmit, an error message appears: ’11004: unable to make TCP connection’   Cause This behavior can occur if any of the following are true: There is no active internet connection. Internet spee... Read More

Symptoms When activating a check range, the following error message appears: ’Check Numbers Overlap with existing Check Inventory’    Cause This error message will appear if: The check range entere... Read More

Symptoms When opening a file in the Document Archive, the following error message appears: ’Software Error /Interrupt!! - Abt (Bind or Listen failed on TCP H)’ or ’Software Error /Interrupt!! - Error: (043) file does't ... Read More

The following signature pads are supported with the use of the software: Topaz SigLite Supported Models Topaz SigLiteâ„¢ 1x5 T-S460 Topaz SigLiteâ„¢ 1x5 T-S461 Topaz SigLiteâ„¢ LCD 1x5 TL460 Scriptel Supported Models Scriptel Slimline ... Read More

Symptoms When activating TextLink in Office Setup - TextMsg/Email, the following error messages appear: 'The module “C:\xlinkYY\sendtext.dll” was loaded but the call to DllRegisterServer failed with error code 0x80... Read More

Symptoms When transmitting, the following error message appears: ’Login Refused, Bad PASSWORD’    Cause This error message can occur due to the following reasons: The User ID entered in the program is incorrect... Read More

Symptoms When verifying a return, the following message appears: ’FRM 8879 PIN Signature Date Invalid’    Cause This issue occurs if an invalid signature date is entered on the 8879, or if the date or time on the computer... Read More

Symptoms  When printing a tax return as a PDF, an error message appears. ’ Software Error /Interrupt!! XIExec () Error: (11) ERROR_FILE_NOT_FOUND ’   Cause In most cases, this error will occur when the p... Read More

Symptoms When printing a tax return to PDF, the following error message appears: ’Software Error/Interrupt!! TextFlushThe system cannot find the path specified.’   Cause This error occurs when the program is configured to use... Read More

Symptoms Upon opening the software, an error message occurs. 'Script Compile Error: Duplicate label' Cause The 1040zz file may be corrupt. Resolution Navigate to the \xlink##\software (replacing "##" with the year of t... Read More

Symptoms When starting the program on a workstation computer, the following error message appears: ’Windows cannot access the specified device, path or file’   Cause This issue can occur if the Internet Explorer security se... Read More

Symptoms When attempting to capture a signature using the Topaz Signature Pad, the following error message appears:  ’Cannot open clientsignature.pdf from host’    Cause This issue can occur if the version of Adobe R... Read More

Signatures won't print on signed PDF/Archived documents. When printing documents that should have signatures attached verify the following has been set within the Adobe Print options.   Select the Print option for PDF print. Verify that Save... Read More

Symptoms While launching the software. ’There was a problem loading display Fonts. Please reboot your system to reset windows fonts cache. Do you want to continue the application without the fonts?’ Cause Font cache issues Resolu... Read More

Symptoms When installing the program, an error message similar to the following appears:  ’Error 1324. The path XXXX contains an invalid character.’    Cause This issue can occur if there is no “C:” drive on... Read More

Symptoms When printing a check, the follow error message appears: ’Must configure Site ID when using remote check printing’   Cause This issue may occur if the software is configured for remote check printing.   Resolut... Read More

Symptoms While printing a form, the following message appears: ’Form Imported or Not Supported’      Cause This error may occur for several reasons: Bank Application This error occurs when trying to print the ban... Read More

Symptoms When a new return is entered, the following error occurs: ’DataBase Access Error' Cause This error is caused when the current year cannot access the tax data for the prior year program due to the prior year password being inc... Read More

Symptoms When opening archived documents, the following error message appears: ’Software Error/Interrupt!! DlgMake (WEBROWSER) Error: (100) ERROR_CANNOT_FIND_WND_CLASS:’ Cause This behavior can occur if the program is configured to... Read More

Symptoms When opening the program, an error message similar to the following appears: ’Startup Abort!!!       Cause This can occur when the program is updated on a network while the program is open on another workstation. I... Read More

Symptoms  When selecting a link on the Work In Progress Summary, the following error message appears: ’Error/interrupt abt(software crc error) error 020 xlink abort.’    Cause This issue can occur if a program file is ... Read More

Symptoms When printing a tax return, the following message appears: ’Return contains errors which exceed the acceptable error level, as specified in System Setup.This return CANNOT be Printed.’    Cause This will occur if the ... Read More

Symptoms While opening a tax return, an error message similar to the following appears:  ’dir20xx Accessing: dir20xx – C:0000000. crc error on page header’ Cause This issue can occur if the program database index file is... Read More

Symptoms ... Read More

Symptoms You receive the following message when trying to use the the On-Screen Signature option to capture signature for EF Originator, Paid Preparer, or Tax Payer. ’A Topaz Signature Pad is not installed, Please contact your sales represent... Read More

When trying to access the help file from the software you get an error. "Component MSCOMTL.OCX or one of its dependencies not correctly registered"   Steps This fix is NOT tax year specific, if you're having issue with one year this will f... Read More

Symptoms When verifying fatal error displays:  ’Invalid RT/ERC Account Number -  Check Setup Options’ Cause The deposit information on the Form 8879 has been altered. This can happen due to a SSN change or by the ERO tryin... Read More

Symptoms When opening the program, the following message appears: ’xlink32.exe - System Error’ Resolution From the workstation Navigate to the install folder on the host machine (through network) Right click on application VC_r... Read More

Important Note: Effective for TY2020 to current. Note: Requires appropriate access level. From the Work In Progress (WIP) screen. Click Setup. Select Wallet Setup. Read and Accept Terms and Conditions to continue with configur... Read More

Login to 1040 Online as a user with EFIN/Office or Office Manager access level. Click on the Profile menu toward the top-right of the page. Click on Wallet Setup. Read and Accept Terms and Conditions to continue with configurati... Read More